Articles Tagged with ''customer service''

The silent profit killer

As I thought of why I had previously been a fan of a local plumbing company and then a staunch avoider of the same, it was because my earlier experiences were pleasant and professional.

Many plumbing contractors have discovered that investing in their own showrooms not only helps their clients, but their businesses, too.

Here we'll discuss when customers lie and how to spot it.

Customer retention has never been more necessary.

Yes, owners, managers, employees and even your customers lie from time to time.

True incentives.

Whether you are pricing based on time and material or better yet flat rate, budgeting is the only way to arrive at what the right hourly price should be.