Articles Tagged with ''customer service''

Many calls we receive are from customers who are already in a distressed emotional state.

Creating fresh, interesting content for your website can seem like a never-ending task.

Create steps of discipline for infractions other than lying, cheating and stealing.

The thrill of fixing stuff at my own home left a long time ago. 

The net effect is when you don’t dress like a professional, you don’t get paid like a professional.

Are you one of those contractors who believes if you service a customer once and do a great job, he’ll remember you forever? I wish it was true. Instead, studies show 55% of the customers you lose leave you because you paid them no attention.

Here are the stories of two guys who run plumbing companies. Which one sounds more like you?