Customer service - Articles - Page 8

The 3-Column Fast Budget and Pricing Method

“What should I charge per hour?”

February 9, 2015

Whether you are pricing based on time and material or better yet flat rate, budgeting is the only way to arrive at what the right hourly price should be.

The customer experience: Honesty and extra effort go a long way

Training your staff to provide excellent customer service consistently will boost your reputation.

Kelly Faloon

January 29, 2015

Everyone has bad customer experiences.

2015 Plumbing Contractor of the Year: Jim Steinle and Atomic Plumbing

Offering careers to the next generation.

Kelly Faloon

January 28, 2015

Apprentice training and excellent customer service make this Virginia plumbing company successful.

Four areas of service business focus for 2015

Our clients all want to improve their results in the next 12 months.

Kenny Chapman

January 26, 2015

Accomplish new and better things this year.

When developing marketing plans, prepare for the known and unknown

The best of us approach the new year with great promise.

Adams Hudson

January 26, 2015

Are your marketing plans making you?

Size can matter

This is what I share with contractors about company size.

Al Levi

January 12, 2015

Can your service area allow you to grow to the company size you want to be or need to be?

Maintaining high-quality standards for your technicians

Kenny Chapman

December 9, 2014

Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?

Customer service: The good, the bad and the ugly

Adams Hudson

December 9, 2014

I just flew back from a speaking engagement. It was a rewarding and fun time, but as small as this part of my business life (speaking) can be, it was exhausting.