Articles Tagged with ''customer service''

Many calls we receive are from customers who are already in a distressed emotional state.

Creating fresh, interesting content for your website can seem like a never-ending task.

Create steps of discipline for infractions other than lying, cheating and stealing.

The thrill of fixing stuff at my own home left a long time ago. 

The net effect is when you don’t dress like a professional, you don’t get paid like a professional.

Are you one of those contractors who believes if you service a customer once and do a great job, he’ll remember you forever? I wish it was true. Instead, studies show 55% of the customers you lose leave you because you paid them no attention.

Here are the stories of two guys who run plumbing companies. Which one sounds more like you?

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.