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Articles Tagged with ''customer service''

2015 Plumbing Contractor of the Year: Jim Steinle and Atomic Plumbing

Offering careers to the next generation.

January 28, 2015

Apprentice training and excellent customer service make this Virginia plumbing company successful.

Four areas of service business focus for 2015

Our clients all want to improve their results in the next 12 months.

January 26, 2015

Accomplish new and better things this year.

When developing marketing plans, prepare for the known and unknown

The best of us approach the new year with great promise.

January 26, 2015

Are your marketing plans making you?

Size can matter

This is what I share with contractors about company size.

7 Power Blog

January 12, 2015

Can your service area allow you to grow to the company size you want to be or need to be?

Maintaining high-quality standards for your technicians

December 9, 2014

Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?

Customer service: The good, the bad and the ugly

December 9, 2014

I just flew back from a speaking engagement. It was a rewarding and fun time, but as small as this part of my business life (speaking) can be, it was exhausting.

The importance of a sales process for your service business

We all crave process when it comes to dealing with professionals.

November 1, 2014

Experience more consistent results and better long-term customer relationships.

Three tips to help your team become top performers

Three tips to help improve yourself and your team members.

August 15, 2014

Many calls we receive are from customers who are already in a distressed emotional state.

9 tips on getting customers to help write your web content

Improve your website’s search results.

July 29, 2014

Creating fresh, interesting content for your website can seem like a never-ending task.

Create discipline steps for workplace infractions

The black and white of rule-breaking.

7 Power Blog

July 29, 2014

Create steps of discipline for infractions other than lying, cheating and stealing.

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