Articles Tagged with ''customer service''

Create steps of discipline for infractions other than lying, cheating and stealing.

The thrill of fixing stuff at my own home left a long time ago. 

The net effect is when you don’t dress like a professional, you don’t get paid like a professional.

Are you one of those contractors who believes if you service a customer once and do a great job, he’ll remember you forever? I wish it was true. Instead, studies show 55% of the customers you lose leave you because you paid them no attention.

Here are the stories of two guys who run plumbing companies. Which one sounds more like you?

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.

 This month, let’s get some clarity for you and your team regarding a topic that can greatly impact your sales, customer service and profitability: being an expert.  

 In the Chapman household, we do our best to eat a healthy, sensible diet the majority of the time. One of the ways we accomplish this is by scrutinizing the ingredient labels on all the food we purchase (thanks to my wife, Christy). As I’ve come to learn, one ingredient we do our best to avoid is high-fructose corn syrup.

Why the big fuss about getting testimonials? It’s simple. I learned a long time ago that what you tell me about yourself is interesting.  

 Ever wonder why the most irritated people always call you? Actually, it could have less to do with you than it does with the kind of contracting business you’re in.