Articles Tagged with ''customer service''

We often get consumer needs and wants confused. When water’s flowing where it should not, when the shower is cold, when the toilet does not flush, the need is obvious. Solving needs brings relief, but it does not bring loyalty. Addressing consumer wants is what leads a consumer to proclaim, “So and so is my plumber.”

T&S Brass and Bronze Works promoted Susan Albright, Nancy White and Maria Facchin in order to support ongoing growth and cement T&S’ leadership role around the globe.

We are a full service plumbing company. There are times when we have to gain access to the roof of million dollar homes. 

Categorized as essential even in lockdown states, home service professionals have to balance protecting the health and safety of their teams with the needs of their customers.

Each year, on the day after Thanksgiving, we celebrate Black Friday. 

Well, it finally happened. Michigan weather heated up, and my AC sputtered and died a sad death. 

It’s a good price and they’ll assemble it for us,” The Lovely Marianne looked up from her iPad and nodded. “This is a good deal. 

Honesty is such a lonely word (from the song, “Honesty” by Billy Joel). It never ceases to amaze me when folks we deal with are not honest.

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.