Customer service - Articles - Page 5

Matt Michel: 8 steps to service recovery

Ways to handle upset customers and recover.

August 14, 2019

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.

The untold profit in customer relationships

Adams Hudson

August 29, 2017

Your marketing budget should include customer-retention programs.

The simple task of selling

Adams Hudson

July 26, 2017

Your job is to solve your customers’ problems.

It's a bird! It's a plane! It's a… boiler?

Jen Anesi-Brombach

June 19, 2017

Pilot-plumber Greg Hunsicker goes above and beyond for a family in need.

Customizing the client experience

Kenny Chapman

May 24, 2017

Small gestures can have a big impact.

Adding value multiplies business

Go the extra mile to provide the ultimate client experience.

Kenny Chapman

March 29, 2017

In my live and online coaching schools, I always talk about creating “The Ultimate Client Experience.”

Transform a negative review into an opportunity

Turn that frown upside down.

Jen Anesi-Brombach

January 25, 2017

Transform a negative online review into an opportunity.

Keeping commercial customers

A commercial sales agent is the person at your company who is dedicated to creating relationships.

Al Levi

August 30, 2016

A commercial sales agent on staff will create these relationships.

How a contractor uses innovation to win over customers

Service with sprinkles.

Chip R. Bell

August 26, 2016

How a South Carolina contractor uses an innovative approach to win over customers.

Top service business priorities

As long as you know how to create your company’s selling price for your services, the following five items are your focus.

Jim Hamilton

July 27, 2016

Properly trained CSRs, technicians close sales.

Articles Tagged with ''customer service''

Matt Michel: 8 steps to service recovery

The untold profit in customer relationships

The simple task of selling

It's a bird! It's a plane! It's a… boiler?

Customizing the client experience

Adding value multiplies business

Transform a negative review into an opportunity

Keeping commercial customers

How a contractor uses innovation to win over customers

Top service business priorities

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