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Home » customer service

Articles Tagged with ''customer service''

Dave Yates

Dave Yates: Honesty

The essential foundation for your business.
Dave Yates
Dave Yates
November 6, 2019

Honesty is such a lonely word (from the song, “Honesty” by Billy Joel). It never ceases to amaze me when folks we deal with are not honest.


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Matt Michel

Matt Michel: 8 steps to service recovery

Ways to handle upset customers and recover.
Matt Michel
Matt Michel
August 14, 2019

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.


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The untold profit in customer relationships

Adams Hudson
August 29, 2017

Your marketing budget should include customer-retention programs.


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The simple task of selling

Adams Hudson
July 26, 2017

Your job is to solve your customers’ problems.


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Greg Hunsicker

It's a bird! It's a plane! It's a… boiler?

Jen Anesi-Brombach
Jen Anesi-Brombach
June 19, 2017

Pilot-plumber Greg Hunsicker goes above and beyond for a family in need.


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Customizing the client experience

Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
May 24, 2017

Small gestures can have a big impact.


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Adding value multiplies business

Go the extra mile to provide the ultimate client experience.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
March 29, 2017

In my live and online coaching schools, I always talk about creating “The Ultimate Client Experience.”


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Jen Anesi Editorial Opinion

Transform a negative review into an opportunity

Turn that frown upside down.
Jen Anesi-Brombach
Jen Anesi-Brombach
January 25, 2017

Transform a negative online review into an opportunity.


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Al Levi

Keeping commercial customers

A commercial sales agent is the person at your company who is dedicated to creating relationships.
7 Power Blog
Al Levi
August 30, 2016
A commercial sales agent on staff will create these relationships.
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Girls Night Out

How a contractor uses innovation to win over customers

Service with sprinkles.
Chip R. Bell
August 26, 2016
How a South Carolina contractor uses an innovative approach to win over customers.
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