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As business leaders, we often make assumptions about what our field service personnel know. In addition, they make their own assumptions about us. The result is they know less than we think, and think they know more than they do. Here are seven things your service plumbers should know about their profession.

You ever have one of those jobs where nuisance heating system lockouts drove you crazy?

Whether you’ve been in business for a week, a year or a decade, you have undoubtedly experienced more than just a few setbacks. We’ve all had major setbacks in our lives and businesses, and we generally respond to setbacks with our world-conditioned responses involving pain. We have pain, we have trauma, and we have turmoil, challenges, etc.

In March 2010, a nine-month-old boy rolled off his sister’s bed in Jersey City, New Jersey, and got stuck between the bed and a cast-iron, steam radiator that was as hot as it’s supposed to be. The radiator delivered third-degree burns to the infant and left him with permanent scars.

If your office routine is anything like mine, you’re probably typing cryptic passwords into your desktop computer, laptop, smartphone or tablet throughout the day to access websites or cloud-based software that’s essential to your business.

Here’s a countdown of the top 10 articles you read the most in 2021 based on the number of unique pageviews on www.pmmag.com. 

A homeowner hires a heating contractor to upgrade his propane-fired cast-iron boiler to a mod/con boiler. The cast-iron boiler is only 15 years old and in good shape. 

 “Eric’s daily duties include facilitating weekly training sessions, observing and coaching field staff through site visits and ride-alongs, and supporting field staff with technical assistance.

What do logging and plumbing have in common? Jon Hatch for one. After a friend told him about a plumbing apprenticeship opening 15 years ago, Jon Hatch made the jump to the plumbing industry. 

Electrification is often presented as a strategy for reducing carbon emissions, but the truth is, it’s not practical to rely on electricity alone because no single energy source can solve the long-term challenges we face.