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I have seen and experienced a large number of events, situations and changes in my career, which includes many years in the plumbing industry with a family of more than 20 plumbers and having my own master’s license since 1976.

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.

After being contacted by the general contractor, we met on site to go over the possibility of installing a snowmelt system for the more than 2,000-square-feet of sidewalks, which also included two ADA-sloped approaches to the grand entrance, a wide sweeping brick stairway and the landing pads outside the grand entrance.

I’ve been incredibly lucky to work with some great contractors over the years. I shared what I had learned along the way at my own company, and I brought those insights and systems to their companies to help them grow and succeed.

The phrase “Hire a veteran” has been a staple of the U.S. economy for decades. Business leaders already realize that military veterans are hard workers, team players, ethical, driven and technically skilled. What they may not realize are the 10 hidden reasons that make every veteran a great employee and future business leader.

The plumbing industry made national headlines last month when Texas lawmakers failed to extend the life of the Texas State Board of Plumbing Examiners, which was due to shut down by Sept. 1, 2020.

In the plumbing and mechanical industry, we’ve spent a lot of time and money trying to learn to sell over the years. Has it worked? Sometimes.