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The Pass Life community near Summit at Snoqualmie ski resort struggles to keep up with snow removal due to quick snow accumulation. Traditional methods like shoveling and snowblowing are insufficient.

I reached out to some of the best coaches in the industry for some perspective on communicating clearly and effectively with customers and each other and best practices for how contractors should handle communication breakdowns.

When we hear about a 'dream team,' our minds envision the perfect basketball team or a group of highly skilled attorneys assembled for a high-profile legal matter. But creating a team that consistently delivers great results shouldn't be limited to sports or legal teams.

Some customers prefer using credit cards, but accepting them means paying merchant service fees. Contractors may offer cash discounts or add an upcharge, so consider how to handle merchant services.

Last month, I introduced the core elements of our training: organizational charts, scorecards, and processes. These form the foundation of your business, providing clarity and accountability. This month, we'll focus on scorecards and how they contribute to team success.

I attended a conference hosted by the Building Performance Association and presented on air-to-water heat pump systems. Many professionals were interested in heat pumps, especially ductless air-to-air systems. One person mentioned the difficulty of finding qualified installers for air-to-water heat pumps and noted the higher cost compared to ductless air-to-air systems.

In the fourth edition of the Bath & Kitchen Pro eBook you’ll find both residential and commercial product and design trends, showroom display trends, economic indicators and more!

The Camp Fire in Butte County, California, started in 2018, destroying over 18,000 structures and causing 85 deaths. Paradise, a town 90 miles north of Sacramento, lost about 95% of its buildings, but It is on the road to recovery.

A. O. Smith, celebrating 150 years in 2024, began in 1874 as a metal components supplier for baby carriages and bicycles. Arthur O. Smith designed a lightweight pressed steel car frame and became a major supplier to car manufacturers like Packard, Cadillac, and Ford.

Nestled within a 20-year-old home deep in the heart of Klein, Texas, the Stansifer family encountered a common homeowner problem: a painfully long three-to-five-minute wait for hot water whenever they turned on a faucet.