Plumbing & Mechanical Contractor

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There is a fine line between running a profitable business and taking advantage of customers; ethics, values, transparency and consistency are the standout factors that make sure you’re riding the right side of the line.

As the morning passed, crowds thinned and by midmorning, you have unfettered access to folks working booths who are happy to see you and eager to show off their wares. This is by far the best time to establish inside contacts and create bonds with manufacturers.

Jane Withers' character, “Josephine the Plumber,” in Comet commercials was popular in the 1960s and 1970s. However, women remain underrepresented in plumbing, which faces a shortage of service plumbers. Recruiting more women could help address this shortage.

Small businesses can attract new talent by allowing employees to share in the company's success. Offering phantom stock and profit-sharing can help employees feel valued and invested, moving beyond just earning a paycheck.

Plumbers are vital for ensuring safe water for drinking and sanitation. Their role will become even more critical as we face new water-related challenges.

The heat pump water heater (HPWH) market is set to grow from nearly $100 billion in 2024 to $156.59 billion by 2030, fueled by energy efficiency regulations, rising energy costs, urbanization, and a demand for sustainable solutions.

In the plumbing and HVAC industry, equipping your team with essential skills is crucial. As a general manager, I've seen how investing in training transforms apprentices into top performers, creating a skilled and adaptable workforce.

Empathy is a critical leadership tool in the home services trades, enhancing decision-making and fostering innovation, employee satisfaction, and retention. Research shows that empathetic leaders can significantly drive success, making it more than just a soft skill.

Facing price complaints from customers? Remember to keep your cool! Start by empathizing with their frustrations about rising costs everywhere. Explain the challenges small businesses face, highlighting how online retailers can undercut prices due to lower overhead. Always keep the conversation constructive and focused on solutions. 

Meet Catherine Filibes-Massih, Director of Engineering at Platsky Companies.