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Home » business advice

Articles Tagged with ''business advice''

The BDR logo.

BDR brings leadership to WWETT 2026 in Indianapolis

The event will take place Feb. 16-19, at the Indiana Convention Center in Indianapolis, Indiana.
February 10, 2026

Nate Agentis, Kasey Stanley and Zene Wynkoop will be featured speakers at WWETT. 



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Nate Agentis.

From first call to repeat customer

Loyalty doesn’t require expensive software or flashy marketing. It comes from consistent, thoughtful habits that show customers they are seen, heard, and cared for.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
January 6, 2026

 Instead of focusing solely on closing out a dispatch, companies should be intentional about building relationships: communicating proactively, documenting their work, and checking back in even after the invoice is paid.


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Commonwealth M&A's co-founders,  Rick Calabrese and Joe Bergin.

What it takes to sell a legacy business

How preparation, trust and timing shaped the successful sale of a 70-year-old plumbing company.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
December 22, 2025

When Ryan Edgington began exploring the value of Oxford Plumbing & Heating out of curiosity, the third-generation owner navigated the sale of a deeply rooted community business while preserving its people-first values. 


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Crystal Williams and Trey McWilliams.

Blue Cardinal Home Services Group and Lemon Seed Marketing leaders to speak at We Mean Business conference

The We Mean Business conference will be held on Nov. 9-11 in Isle of Palms, South Carolina.
October 17, 2025

Sibling entrepreneurs Trey McWilliams and Crystal Williams aim to provide home service business owners the tools to succeed while strengthening their personal relationships


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Plumber fixing a pipe and talking to his clients in the kitchen.
Guest Editorial | Joe Mozzone

Ethics in service businesses: Making production-based business models work

Necessary quality control elements within modern industry ideology.
Joe Mozzone author headshot 200x200
Joe Mozzone
October 16, 2025

As many companies adopt growth-oriented language, it’s important to explore the tactical strategies behind it. Key benchmarks to consider include: What roles do we need to fill in the next few years? How do we retain our experienced employees? Who is our ideal customer and how many will we have in three years? What are our projected revenues in 5 and 10 years? Are our plans aligned with healthy gross and EBITDA margins?


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The team at Cooper's Plumbing & Air.

Purpose over paychecks

One Georgia business tries new retention strategies inspired by the tech industry.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 22, 2025

Faced with costly turnover and a tightening labor market, Cooper’s Plumbing & Air partnered with Reins to launch an equity-based incentive system that gives employees real ownership in the business. The approach has boosted retention, strengthened culture, and offers a model for how contractors can keep teams engaged beyond paychecks alone.


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A person using a smart device.

AI is changing the rules of search: home service companies need to pay attention

With the prevalence of AI in search engines, home service companies have to adapt.
Katie Donovan 200x200 headshot
Katie Donovan
August 6, 2025

For home service companies, it's important to stay up to date on the latest in search engine trends, especially when it comes to AI. 


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The ServiceTitan logo.

ServiceTitan’s 2025 Commercial Service Market Survey: majority of contractors report stable or rising revenue

Commercial business continues to succeed despite persistent labor shortages and rising costs.
July 14, 2025

ServiceTitan released its third annual Commercial Service Market Report, which surveyed over 1,000 commercial owners and executives across the trades. The report reveals that 66% of commercial contractors said they entered 2025 with stable or growing revenues, even as they have faced persistent headwinds like a skilled labor shortage (52%), rising labor and overhead costs (45%), and longer material lead times (31%). More than half (53%) expressed optimism about the market.


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The Women of PMI logo.

Plumbing Manufacturers International establishes Women of PMI initiative

Plumbing Manufacturers International launches Women of PMI to support and celebrate women in plumbing manufacturing.
July 8, 2025

 The kickoff event, featuring speaker Sheena Yap Chan, will take place July 16 and offer strategies for building confidence in a rapidly changing industry.


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A person giving a presentation at a BDR event.

BDR announces Profit Launch business planning workshops for home service companies

Upcoming sessions will help HVAC, plumbing, electrical, and other contracting companies develop comprehensive business plans.
May 1, 2025

Registration is open now, with sessions beginning in September. 


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