A common plea during the recent bitter cold spell: no heat, frozen pipes, frozen underground water service line and sewer lines, too! But, there’s always at least one issue homeowners never expected - running out of hot water when they haven’t had that problem previously.
Expanding on the momentum of Pfister Faucets’ award‑winning American Plumber Stories, Project Stories shifts the lens to the full project ecosystem—plumbers, designers, developers, architects, and builders—while putting a strong emphasis on storytelling.
Technology has reshaped the job. Dispatching, pricing, training, and communication tools have given plumbing businesses more control, clarity, and consistency than ever before. Think about it; in 2010, real-time data was a luxury. In 2025, it’s a baseline. Fortunately for our industry, automation doesn’t replace craftsmanship, it amplifies it, allowing leaders to make decisions with supporting data.
All year, leadership is a fast-moving, day-by-day experience. But December's slower pace lets you take a step back, and that's when strategic thinking happens. An intentional leadership reset is a chance to reflect on what truly matters, refocus on the strategies that drive results, and reignite the performance, purpose, and passion that will carry you into 2026 with clarity and momentum.
I'm grateful my family showed my brother the value of trades. After my great-grandfather's plumbing business closed, my dad became a welder and shared his skills with my brother during many afternoons in the work shed, like an apprentice learning from a master.
Across markets, contractors report that moving labor from unpredictable jobsite conditions into controlled fabrication environments is yielding measurable gains: fewer errors, improved safety metrics, and installation timelines compressed from weeks to days.
You can teach anyone to sweat a copper joint or wire a circulator pump. What’s much harder to teach is attitude, curiosity, pride in craftsmanship, and the ability to make a customer feel at ease.