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Earlier this year, Plumbing & Mechanical attended Milwaukee Tool’s New Product Symposium in Milwaukee.

When you’re searching for a new, skilled employee, it’s easy to think you might never find the right candidate.

A new study revealed that many residential customers — driven by cost savings and environmental impact — are placing a high priority on high-performance home projects.

I have seen and experienced a large number of events, situations and changes in my career, which includes many years in the plumbing industry with a family of more than 20 plumbers and having my own master’s license since 1976.

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.

Originally built in the 1920s, the housing project in Los Angeles was rebuilt in 1974, but was suffering from the onset of pinhole leaks in its copper drinking water pipes that are located within the structure of the units. Pipes varied in size from ½-inch to 1 ½-inch in diameter.

There may be something in the water in North Carolina that’s driving its residents to beer. 

After being contacted by the general contractor, we met on site to go over the possibility of installing a snowmelt system for the more than 2,000-square-feet of sidewalks, which also included two ADA-sloped approaches to the grand entrance, a wide sweeping brick stairway and the landing pads outside the grand entrance.

Stew Chaffee, CEO of Aston, Pennsylvania-based manufacturers representative firm Rich-Tomkins Co., puts into clear focus the major benefits of having properly trained customers.