Stew Chaffee, CEO of Aston, Pennsylvania-based manufacturers representative firm Rich-Tomkins Co., puts into clear focus the major benefits of having properly trained customers.

BNP Media Plumbing Group Editorial Director Mike Miazga sat down with Armstrong Fluid Technology Chairman and CEO Charles Armstrong during the 2019 ISH show in Frankfurt.

PM traveled to Lebanon, Tennessee, to chat with Lochinvar executives, including Director of Marketing Michael Troka, Program Manager-Product Development Robert Wiseman, Product Program Manager Mike Juhnke and Product Coordinator Jonathan Baggett. During the interview, subjects such as remote connectivity, the company’s development in the pool-heating space, and its focus now and in the future were discussed.

During the five-day show, 2,532 exhibitors (1,664 from abroad) from 57 countries presented their new products and innovations.

Kansas City conference this week to focus on the art of communication.

Darrell Jones found himself in quite a pickle back in 1986. At the time, Jones was working for close friend and mentor Louie Garner at Garner’s contracting business.

Back in late 2017, Dayton, Ohio-based national distributor Winsupply rolled out its Stock360 managed inventory system. The system’s end game is to make life as simple as possible for the distributor’s contractor customers who do business with its nearly 600 local companies throughout the U.S., further cementing its mission of forming strong partner-to-partner relationships.

Charlotte Pipe exposes China company using its intellectual property.

Earlier this year, PM headed down to Ashland City, Tennessee, for a visit to A. O. Smith’s residential water-heater facility where we chatted with Vice President of Marketing David Chisolm and Senior Manager of Commercial New Product Development Matt Schulz.

Back in late 2017, Dayton, Ohio-based national distributor Winsupply rolled out its Stock360 managed inventory system.