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One of the toughest calls I receive as the owner of a public relations agency specializing in the home services industry is from a plumbing or mechanical business owner asking for my help after they find themselves, or their business, in the middle of a crisis.

For more than a year, the pandemic has escalated the need for the building safety industry to quickly evolve and incorporate a digital-first strategy.

The biggest challenge most plumbing contractors face is finding field service personnel. Recruiting is job — one for the company owner.

Snow is coming, and my back recoils in fear at the thought. I should have added snow-melting for our driveway, but I was 30 years younger when we built our forever home.

Leadership is tricky in any industry. In my time serving as a leader for various service companies and as a leadership coach for countless more, I’ve learned a lot the hard way.

This one goes back a bunch of years. The contractor was a good steam man, but he had run out of ideas with this job. It was a typical, five-story, New York City tenement building. Its one-pipe steam system had served generations of tenants for more than 100 years.

I recently provided guidance on a unique residential retrofit project. The house, a modest 2,500 square-foot, two-story, was located in a semi-rural area near Albany, New York.

Rinnai America announced the acquisition of Industrias MASS, a leader in the commercial water heater market in Mexico. This acquisition marks the first by Rinnai America Corporation and follows the launch of its Strategic Business Initiative announced earlier this year, meant to accelerate the company’s presence via acquisitions and partnerships.

A. O. Smith announced a new series of training programs as a result of high-demand for its A. O. Smith University educational sessions. The company has two state-of-the-art training facilities, located in Ashland City and Johnson City, Tennessee, which held primarily virtual training sessions in 2020 with over 100,000 combined class attendances. Both facilities are utilized to train technicians, contractors and product representatives on a variety of products and topics.