Business Management

Kenny Chapman: Structuring your business to increase personal freedom

Creating work life balance sometimes takes extra planning and strategizing.

Kenny Chapman

February 10, 2020

Do you value freedom? Do you like to have options and choices regarding how you spend your time?

Artificial intelligence chat converts website traffic into service calls

George Brazil Plumbing & Electrical increases leads, revenue with home services chatbot.

Brigham Dickinson

February 7, 2020

In the home service industry, customer experience is rapidly becoming the key factor in developing brand loyalty.

Al Levi: Loaves of bread, not slices

Get to know your financials and what the numbers mean.

Al Levi

February 5, 2020

I’ll admit it. I’m not a giant fan of reading financials and management reporting.

Justin Jacobs: Does your direct mail marketing need a touch-up?

Justin Jacobs

January 15, 2020

Direct mail hits on the high points that anyone would want from an effective marketing campaign: Print builds trust more easily than digital ads.

Nicole Krawcke: Managing productivity in the digital age

Smartphones can easily distract employees at work.

Nicole Krawcke

January 14, 2020

I’ve always liked the month of January because it brings a fresh start to a new year. This time of year is filled with hope and optimism for a better year than the previous one.

Matt Michel: 6 reasons plumbers struggle

Starting a plumbing company is easy; succeeding is not.

Matt Michel

January 13, 2020

As long as you have a license, starting a plumbing company is easy. Succeeding, on the other hand, is not.

Kenny Chapman: How sales skills solve your biggest challenges

Developing a plan helps your vision and provides structure and purpose for your team.

Kenny Chapman

January 9, 2020

As we move into a new decade, most of us are focused on how to continue to grow our companies, implement new strategies and ideas, and stay ahead in an ever-changing world of technology and innovation.

Al Levi: 10 things to think about company culture

Ensure you’re thinking about the right things.

Al Levi

January 6, 2020

One of the nice things about my job is I’m usually busy. I like when I look up at the end of the day and see that the day has flown by.

ServiceTitan announces acquisition of WaterSoftWare

December 19, 2019

WaterSoftWare offers business management solutions to the water treatment industry, streamlining and automating processes within the sector.

Nicole Krawcke: Be exceptional at customer service

It can make or break your business, so make it a priority with your employees.

Nicole Krawcke

December 16, 2019

As I sit here writing this column, the holiday season is in full swing. Where I come from, that means not only celebrating the holidays, but also six family birthdays — including my own.