Natalie Forster: Editorial Opinion

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People from all over the world came together with a shared purpose: to learn, grow, and help one another succeed. I sat with plumbers from Georgia during one session, and over lunch, I joined a group from Wisconsin. We talked about everything from the unique challenges of running a business in different regions to funny on-the-job stories that reminded us all why we love this industry.

In nature, water moves in carefully balanced cycles: it falls as rain, runs along streams, and percolates through the soil. Each step in that journey is absolutely critical to maintaining water's life-giving power. Similarly, human plumbing and water systems are designed to replicate that balance.

A proactive replacement of the garbage disposal months earlier would have eliminated the risk entirely. A routine inspection could have flagged the weak points before they failed. Educating tenants about proper system use — no paint down the drain, ever — might have stopped the problem at its source.

It’s about clarity and consistency. Are your techs empowered to say no to unreasonable requests? Do they feel supported when a client pushes back? Do your customers understand the value behind your pricing, and the fact that your team isn’t just delivering a service, they’re delivering their skill, time and care?

Plumbing and mechanical professionals bear more responsibility than often recognized. They ensure building safety, function, and peace of mind for occupants. Every installation, service, or check involves managing expectations, reducing risks, and building trust.

Allow your young workers time to learn. Mistakes will happen; turn them into learning opportunities. Do your best to create an environment where questions are encouraged! We all start somewhere, after all. And, most importantly, recognize growth when you see it. Gen-Z workers seem to thrive off of praise, so don’t be shy with it!

Walking into the bathroom of my childhood home, I recall spilling my mom’s dark red nail polish on the white tile floor. Sitting on the edge of the bathtub, I held the flashlight for my dad while he fixed a leaky pipe under the sink.

There is a fine line between running a profitable business and taking advantage of customers; ethics, values, transparency and consistency are the standout factors that make sure you’re riding the right side of the line.

In February, three key PHVAC trade shows occurred: the AHR Expo in Orlando with over 51,000 attendees, the WWETT Show in Indianapolis focused on wastewater innovations, and the Kitchen & Bath Industry Show (KBIS) in Las Vegas, held with the International Builders’ Show (IBS).

After five years with Supply House Times, Natalie Forster gained valuable insights into the supply chain and developed relationships with PHCP-PVF wholesalers. Now, as the new Editorial Director for both Supply House Times and Plumbing & Mechanical, she'll engage daily with all supply chain participants, including wholesalers, contractors, and engineers.