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In the plumbing and mechanical industry, we’ve spent a lot of time and money trying to learn to sell over the years. Has it worked? Sometimes.

An architect, insulation installers, door and window salespersons/installers, and a mechanical contractor are in a classroom together, and the instructor asks: “Should you upgrade the building envelope or replace the heating and air conditioning equipment?

I got an email from a client the other day that instantly reminded me of how I once delivered “poop sandwiches” to my own employees.

A few weeks ago on one of the rare days I wasn’t traveling for work, I was driving into the office and came to a stop at a red light behind a plumbing company’s vehicle.

One of the greatest financial assets of a plumbing company is its fleet of service vehicles. Most plumbers treat these as a necessary expense, seeking to minimize their outlays. This is a mistake.  Trucks are mobile billboards that can drive brand awareness, brand safety and calls.  The following is a list of 12 mistakes plumbing contractors frequently make in their truck ID programs.

Ask Dave, he’ll know.” I had just walked into the inside sales area to give our salesman a list to quote. A friendly competitor was looking for answers and one of the salesmen told him to ask me for my thoughts. He had recently installed a new boiler with five zones of radiant heating in an old farmhouse.