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Home » Topics » Columns

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Matt Michel

Matt Michel: 8 steps to service recovery

Ways to handle upset customers and recover.
Matt Michel
Matt Michel
August 14, 2019

Contrary to popular belief, the customer is not always right. However, right or wrong, the customer is always the customer.


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Dave Yates

Dave Yates: Corporate grand entrance

Success doesn’t happen by accident.
Dave Yates
Dave Yates
August 13, 2019

After being contacted by the general contractor, we met on site to go over the possibility of installing a snowmelt system for the more than 2,000-square-feet of sidewalks, which also included two ADA-sloped approaches to the grand entrance, a wide sweeping brick stairway and the landing pads outside the grand entrance.


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Kenny Chapman: Decide what not to do

Reflect on your goals and vision.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
August 12, 2019

More than ever, you are inundated with options, activities, new technologies and decisions to be made.


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Dan Holohan: Windows

Let’s hear it for fresh air.
Dan Holohan
August 7, 2019

No more double windows!” That was the title of an article I read in the Chicago Evening Post. The year was 1911 and the page was yellowed with age.


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John Siegenthaler: Put it on my tab

Btu meeting will open many new market opportunities.
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
August 6, 2019

Apartments and condominiums provide homes to families with different comfort preferences and different attitudes on energy use.


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Al Levi

Al Levi: No such thing as accidental company culture

Five ways to improve your company culture.
7 Power Blog
Al Levi
August 5, 2019

I’ve been incredibly lucky to work with some great contractors over the years. I shared what I had learned along the way at my own company, and I brought those insights and systems to their companies to help them grow and succeed.


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Hire a Veteran

10 reasons to hire a military veteran

July 25th is the National Hire a Veteran Day
Chad Storlie
July 25, 2019

The phrase “Hire a veteran” has been a staple of the U.S. economy for decades. Business leaders already realize that military veterans are hard workers, team players, ethical, driven and technically skilled. What they may not realize are the 10 hidden reasons that make every veteran a great employee and future business leader.


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Nicole Krawcke

Nicole Krawcke: Not everyone can be a plumber

The importance of licensing and regulation.
Nicole Krawcke head shot 2024
Nicole Krawcke
July 15, 2019

The plumbing industry made national headlines last month when Texas lawmakers failed to extend the life of the Texas State Board of Plumbing Examiners, which was due to shut down by Sept. 1, 2020.


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Zoom Drain

Jim Criniti: Don’t sell, let your customers buy assessment

Sales practices to guarantee success.
Jim Criniti
July 15, 2019

In the plumbing and mechanical industry, we’ve spent a lot of time and money trying to learn to sell over the years. Has it worked? Sometimes.


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Ray Wohlfarth: Troubleshooting hydronics

Always assume it’s wrong!
Ray Wohlfarth
July 15, 2019

When I look at any replacement hydronic boiler project, my tenet is always to assume the existing system is installed improperly. I like to pretend I am a famous detective, such as Sherlock Holmes, and my job is to uncover the hidden mistakes.


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