Columns - Articles - Page 57 | Plumbing & Mechanical

Dave Yates: Deal or no deal

Crunch the numbers and have documented proof, then no one can argue.

July 12, 2019

An architect, insulation installers, door and window salespersons/installers, and a mechanical contractor are in a classroom together, and the instructor asks: “Should you upgrade the building envelope or replace the heating and air conditioning equipment?

Kenny Chapman: Executing your real business vision

Ensure your vision statement has purpose.

Kenny Chapman

July 11, 2019

You’ve probably heard a lot about mission and vision statements if you’ve ever listened to business podcasts, taken a class or read about entrepreneurship.

Dan Holohan: Dopey decisions

How your customers see the world matters.

Dan Holohan

July 10, 2019

Here on the Isle of Long, if you throw a stick you’ll probably hit a Target store. I don’t have a problem with that because I really like Target stores.

Al Levi: Delivering poop sandwiches

Constructive criticism is a myth — don’t mix praise and critiques.

Al Levi

July 8, 2019

I got an email from a client the other day that instantly reminded me of how I once delivered “poop sandwiches” to my own employees.

Jim Hamilton: Stop losing your most important customers

June 14, 2019

How could you be losing your most important customers if you’re bending over backwards to ensure people get service completed on their schedule?

Nicole Krawcke: There’s no second chance at a first impression

Be sure everyone is consistently sending the right message.

Nicole Krawcke

June 14, 2019

A few weeks ago on one of the rare days I wasn’t traveling for work, I was driving into the office and came to a stop at a red light behind a plumbing company’s vehicle.

Matt Michel: A dozen mistakes to avoid when wrapping a truck

Trucks are mobile billboards that can drive brand awareness, brand safety and calls.

Matt Michel

June 12, 2019

One of the greatest financial assets of a plumbing company is its fleet of service vehicles. Most plumbers treat these as a necessary expense, seeking to minimize their outlays. This is a mistake. Trucks are mobile billboards that can drive brand awareness, brand safety and calls. The following is a list of 12 mistakes plumbing contractors frequently make in their truck ID programs.

Dave Yates: Figure it out

Dave Yates

June 12, 2019

Ask Dave, he’ll know.” I had just walked into the inside sales area to give our salesman a list to quote. A friendly competitor was looking for answers and one of the salesmen told him to ask me for my thoughts. He had recently installed a new boiler with five zones of radiant heating in an old farmhouse.

Kenny Chapman: Accountability-based leadership can be disastrous

Self-accountability is crucial to building a positive, productive culture.

Kenny Chapman

June 12, 2019

Accountability is an interesting word. On one hand, it has a positive connotation as something that helps grow a thriving company, but it can also have a negative connotation. It can be associated with blame, punishment and negative consequences.