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There are only two types of companies I’ve ever worked with in my 18 years of being a consultant to the contracting industry.

Like you, we’re navigating uncharted territory — but we remain laser focused on implementing procedures that will protect our employees and volunteer leaders and providing resources that will support you, our valued members.

It’s an exciting time for the plumbing and heating industries. 

Few contractors are successful with plumbing service agreements, but they should be.

Suppose I was to tell you there exists a tankless water heater you could install on the hardest of hard water that would never, ever have to be descaled and that its heat exchanger’s water pathways would look almost as clean as the day it was born. 

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?