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One of the most common things I see when I begin my work with a new contracting client is the resistance to train employees. 

Normally, making it through July is nothing to celebrate, but given the year we’ve had so far, I’m celebrating the little wins when I can. 

It was such a simple project; replace the old cast iron boiler with a new condensing boiler. You knocked it out in a few days. 

The coronavirus has captured most of the discussion in the trade press since the lockdowns began. It should have — it’s been the overriding event. 

In 1976, while attending an American Legion Convention at the Bellevue Stratford Hotel, 211 people became ill and 34 of them died from what was thought to be a previously unknown type of bacterial pneumonia. 

I’ve been studying human performance (specifically peak performance) for years in individuals and organizations. 

I went to ISH in Frankfurt, Germany with three friends in 1995. 

Some hydronic system designers cling to certain system piping configurations — even when existing projects using those configurations have produced problems.

What is finally going to fix things at your company? 

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.