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Home » Topics » Columns

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Nicole Krawcke

Nicole Krawcke: Customer service can make or break your company

Ensure your entire team knows the meaning of good customer service.
Nicole Krawcke head shot 2024
Nicole Krawcke
June 30, 2020

Well, it finally happened. Michigan weather heated up, and my AC sputtered and died a sad death. 


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Ray Wohlfarth

Ray Wohlfarth: Troubleshooting hydronic systems

Piping layout in hydronic systems is often confusing.
Ray Wohlfarth
June 29, 2020

When troubleshooting a hydronic system, the piping layout is often confusing. To understand the system, I sometimes sketch the piping to help me visualize the flow of water. 


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Siggy

John Siegenthaler: Dos and don’ts of hydronic system design

10 lessons learnt.
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
June 29, 2020

Anyone who says they wouldn’t change a thing on the hydronic systems they’ve designed or installed over the last decade is either so oblivious to changes in technology that they don’t know any better, so egotistical they can’t accept that improvement of their work is possible, or so foolish they don’t care what they’re missing out on.


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Matt Michel

Matt Michel: 7 reasons for optimism in 2020

Don’t be a pessimist; look for the silver lining.
Matt Michel
Matt Michel
June 29, 2020

There are a lot of reasons for pessimism in 2020. The country is divided. 


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Kenny Chapman

Kenny Chapman: Using effective communication to navigate change

Consistent communication makes it easier to navigate turbulent times when they arise.
Kenny Chapman
June 29, 2020

Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. 


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Dan Holohan

Dan Holohan: Live seminars gone awry

What could go wrong? Plenty.
Dan Holohan
June 23, 2020

We learned from the pandemic that education is available in many more places than just at live seminars. 


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The 7-Power Contractor

Al Levi: Hire willing people, provide skills or pay the price

How to build techs from scratch.
7 Power Blog
Al Levi
June 23, 2020

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 


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Dave Yates

Dave Yates: 6 COVID-19 business tips

Capitalize on a cooped up population hungry to enhance safety, comfort and peace-of-mind.
Dave Yates
Dave Yates
June 23, 2020

This past week, I experienced my first virtual doctor’s visit. First time for everything, right? 


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Codes Corner

Codes Corner: A larger perspective on tiny house plumbing

Advancements allow for all the bells and whistles while still maintaining a small footprint.
Enrique Gonzalez
June 3, 2020

When you hear the phrase “tiny house,” you may imagine a tepee tent house, an igloo or maybe a treehouse.


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Nicole Krawcke

Nicole Krawcke: Contractors shouldn't stop marketing during COVID-19

Rethink marketing and SEO strategies rather than cutting budgets.
Nicole Krawcke head shot 2024
Nicole Krawcke
June 3, 2020

Any time you turn on the TV nowadays, consumers are overwhelmed with advertisements on how different brands are ad-dressing and handling the COVID-19 pandemic. 


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