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Managing your business through COVID-19

A special report from PHCC President Jonathan Moyer
Jonathan Moyer
March 23, 2020

Like you, we’re navigating uncharted territory — but we remain laser focused on implementing procedures that will protect our employees and volunteer leaders and providing resources that will support you, our valued members.


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Nicole Krawcke

Nicole Krawcke: Technology and trade shows

Innovative new products were on display during IBS/KBIS and AHR Expo.
Nicole Krawcke head shot 2024
Nicole Krawcke
March 13, 2020

It’s an exciting time for the plumbing and heating industries. 


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Matt Michel

Matt Michel: Create a plumbing service agreement in six steps

Give your team the tools necessary to present and fulfill a service agreement.
Matt Michel
Matt Michel
March 11, 2020

Few contractors are successful with plumbing service agreements, but they should be.


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Dave Yates

Dave Yates: X marks the spot

The PHVAC industry is ever changing and ever evolving.
Dave Yates
Dave Yates
March 10, 2020

Suppose I was to tell you there exists a tankless water heater you could install on the hardest of hard water that would never, ever have to be descaled and that its heat exchanger’s water pathways would look almost as clean as the day it was born. 


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Kenny Chapman: Identify and overcome the hidden signs of business burnout

Technology will not solve our tendency to get burned out in our business and personal lives.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
March 9, 2020

Have you ever felt a lack of energy and/or excitement to jump out of bed and hit the ground running? Do you love what you do for a living? If you answered yes to either one or both of those questions, you are not alone. 


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Dan Holohan: What’s the right heat exchanger pressure?

Don’t be afraid to admit you don’t know; ask.
Dan Holohan
March 6, 2020

A few years ago, an engineer who works with older New York City buildings started to email me with good questions, mostly about steam heating. 


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John Siegenthaler: Three inputs, one output

Multiple strategies for heating domestic water.
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
March 5, 2020

I recently designed a system for my daughter’s new home with a water-to-water geothermal heat pump as its main heat source. 


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Al Levi

Al Levi: Mastering the master project list

Create a process to get your staff on-board with new policies and projects.
7 Power Blog
Al Levi
March 4, 2020

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?


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Nicole Krawcke

Nicole Krawcke: Text me, maybe?

Contractors should embrace text, online chat technologies to enhance service and create new customers.
Nicole Krawcke head shot 2024
Nicole Krawcke
February 13, 2020

Technology is amazing. I can pay all of my bills via apps on my smartphone, order food and even get great customer service without ever having to speak aloud to another human being. 


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Ray Wholfarth: Boiler room detective

“The game is afoot.” Have fun, detective.
Ray Wohlfarth
February 13, 2020

Sherlock Holmes has always been one of my favorite fictional characters. I envied how he would notice each detail and use every one of his senses to solve the crime. 


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