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A few weeks back I was having a conversation with a plumbing and HVAC contracting business owner. During the beginning of our discussion, he abruptly told me, “I just use ChatGPT to do your job.”

I never started my business with the intention of selling it. In 2005, I started Hornback Plumbing with three employees, and I started the business because I loved plumbing. I have a son who works with me, and I’ve always wanted to pass the baton to him.

I once had someone tell me “I don’t care where water comes from as long as it comes out of that faucet when I turn it on.”

Three Things you need to know:

It is always a mystery why more plumbers fail to emphasize drain cleaning — if they offer it at all. Some think it fails to offer enough revenue. Others think it presents too much low-dollar competition. Here are five solid reasons every plumber should offer drain cleaning.

Twenty-nine years ago, when we built our forever home, my central air conditioning systems consisted of two 2-ton condensers with two air-handlers in the attic and ductwork that utilized fiberglass ductboard with short runs of flex ducts terminating at commercial-grade ceiling registers. The condensers and air handlers were used that we salvaged from one of our job sites. I kept them with the notion of using them and figured we would upgrade from 10-SEER to higher efficiency units once they died.

As service business leaders, we often focus blindly on the results — key performance indicators, sales targets and other specific goals. But when it comes to success in any industry, relationships are often much more important than simply reaching a result-based goal. This is especially true for plumbing contractors who need trust and cooperation from our manufacturers, distributors, clients and other partners to succeed call after call, day after day.

It was one of those days at HeatingHelp.com when the old guys had the floor. One of the regulars, a retired (and understandably crotchety) fella from Canada had this to say:

Several years ago, I had the opportunity of visiting the Mostra Convegno Expocomfort show in Milan, Italy. It ranks right up there with the famous ISH show in Frankfurt, Germany, as a “bucket list” event for those who are passionate about hydronic heating and plumbing.

Many of us have heard the term, ‘The Great Resignation,’ in describing the massive amount of employee turnover the last few years. In 2021, federal data shows nearly 50 million workers left their jobs for various reasons — higher pay, new career opportunities and more. With an already strained job market in the skilled trades, employee retention is more important than ever.