Peter is a true asset to our company. He is a very conscientious worker who comes to work every day with a positive attitude. Peter goes out of his way to help each of his customers, every day; he is professional, courteous and sympathetic to our customers and their needs.

Six years ago this month, I attended my first AHR Expo. It was in Dallas that year, and I was there covering it for one of PM’s sister publications, The NEWS.

An increasing number of contractors are opting to hire techs without hands-on experience.

The New Flat Rate’s Danielle Putnam and Matt Koop help their members think outside the box.

Honoring the plumbing and pipefittings technicians who are performing exemplary work in the field, day in and day out.

It’s important to always be mentally present at every service call.

The annual event takes place Oct. 10-12 in Las Vegas.

A culture of learning can help lower your turnover rate.

The event will feature education tracks in five areas.

Hot Water 911’s mantra is, “We are in the business of making friends.”