Categorized as essential even in lockdown states, home service professionals have to balance protecting the health and safety of their teams with the needs of their customers.

The days of folded paper maps and crank car windows are long gone. The cars of today practically drive themselves with features like park assist, lane detection and rearview cameras.

I have seen and experienced a large number of events, situations and changes in my career, which includes many years in the plumbing industry with a family of more than 20 plumbers and having my own master’s license since 1976.

A sales acronym is a shortcut to remembering the key steps your service technicians can follow to have a repeatable sales approach to running a service call.

Do you ever question your belief results? (Perhaps you’ve never heard the term “belief results,” which could be because I just made it up — it just seems to best explain what I want to share with you in this column.)

Why we do what we do” is why I do what I do. My job is to “change behavior.

It’s déjà vu all over again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks — the woe of the contracting industry.

Focus on the process for achieving sustainable results — not just the results themselves.

The annual event takes place Oct. 10-12 in Las Vegas.

A culture of learning can help lower your turnover rate.