I have seen and experienced a large number of events, situations and changes in my career, which includes many years in the plumbing industry with a family of more than 20 plumbers and having my own master’s license since 1976.

A sales acronym is a shortcut to remembering the key steps your service technicians can follow to have a repeatable sales approach to running a service call.

Do you ever question your belief results? (Perhaps you’ve never heard the term “belief results,” which could be because I just made it up — it just seems to best explain what I want to share with you in this column.)

Why we do what we do” is why I do what I do. My job is to “change behavior.

It’s déjà vu all over again” is a famous quote by the late, great Yogi Berra. I’ve lived this scenario, and I’m betting you have, too. I’m talking about callbacks — the woe of the contracting industry.

Focus on the process for achieving sustainable results — not just the results themselves.

The annual event takes place Oct. 10-12 in Las Vegas.

A culture of learning can help lower your turnover rate.

The event will feature education tracks in five areas.

Don’t let the 'perfection monster' keep you and your company down.