Articles by Kenny Chapman

Many calls we receive are from customers who are already in a distressed emotional state.

Effective training helps individuals see how to utilize their strengths.

Learn to focus on the things that will produce the best results.

Option Sheets are a communication tool between technician and customer.

We tend to think because someone is exceptional at sales, he will automatically be an effective manager.

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.