Articles by Kenny Chapman

Create a service experience that prevents them from straying.

Help your techs become comfortable asking for reviews.

Titles don’t create leaders in the plumbing business.

Don’t be a cat chasing a laser.

Accomplish new and better things this year.

Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?

Make sure your customers understand exactly what you do for them.

Experience more consistent results and better long-term customer relationships.

The lack of a good follow-up system could be costing you thousands of dollars a year.

Many calls we receive are from customers who are already in a distressed emotional state.