Articles by Al Levi

A crew of trained customers can help you inspect what’s really going on inside and outside your business.

Progress is taking the right action that can only come from a well-thought-out written plan.

A dedication to training may be what you need to put fun back in your business.

We spend so much time thinking of other people as customers, we forget we’re in the same shoes.

Are you waiting for the phone to ring or are you making the phone ring?

The Tampa Rays can teach us a few valuable business lessons.

If not, what exactly do you get paid for?

Does the phrase, ‘The job’s done,’ really mean that the job is absolutely, 100% done?

All that you really have to sell comes down to just two words.

Make it a habit to welcome your employees each morning and let them know you care.