Articles by Al Levi

Lessons for success from contractors all across the nation.

Check what your techs are doing in the field; bad service can lose you customers.

For at least one employee, the golden years mean more than receiving a gold watch.

Tips for beefing up your selling system.

Asking the right questions and listening to the answers can keep your call-backs down and your customers happy.

Asking the right questions is the first step to selling in the customer's best interest.

A final visit with the winners of the PM/Slant-Fin Business Makeover Contest, Timothy Flynn and Gene Cataldo, Winters Co., Belmont, Mass.

Great restaurants illustrate the importance of customer service and training.

Sometimes employees need things spelled out for them.

Al Levi knows what it takes to make your business run with less stress and more success.