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We occasionally receive requests from commercial customers located over 30 minutes away to replace heating systems. For commercial repairs, we may extend our service area. However, for residential heating systems, it's generally not cost-effective for us to travel more than 30 minutes for a repair call. There are exceptions to these rules, and one recently came up.

Last month, I introduced the core elements of our training: organizational charts, scorecards, and processes. These form the foundation of your business, providing clarity and accountability. This month, we'll focus on scorecards and how they contribute to team success.

Ah, the age-old question of which came first – the chicken or the egg. If you watch “Loudermilk” on Netflix, you know the answer!

I attended a conference hosted by the Building Performance Association and presented on air-to-water heat pump systems. Many professionals were interested in heat pumps, especially ductless air-to-air systems. One person mentioned the difficulty of finding qualified installers for air-to-water heat pumps and noted the higher cost compared to ductless air-to-air systems.

Embracing new technology can be challenging, but it can boost sales and productivity. Artificial Intelligence (AI) can revolutionize how plumbing contractors operate by enhancing employee capabilities.

In modern construction, the phrase "a worker is only as good as his tools" holds true. To stay competitive, contractors must always seek innovative tools to boost efficiency. Building Information Modeling (BIM) is one such tool.

Did you know that it only takes 30 seconds to create a deepfake? Deepfakes are AI-generated media that can be made using any device. They can be used to spread misinformation and harm a plumbing and mechanical company's reputation.

Plumbers are typically independent and work alone from a service truck, but there are significant benefits to joining groups. These can include learning from peers and expanding your customer base. Consider joining these six groups as a plumber.

Most of the employees we hired on a full-time basis worked out quite well. Unfortunately, a few of them did not.

During the AHR Expo in Chicago, I met John O'Reilly at the Uponor booth. He mentioned that he represents Oatey, in addition to Uponor, and I'm interested in interviewing someone there about pipe dope and PTFE tape. John agreed to set me up with someone at Oatey.