New survey findings show that consumers overwhelmingly prefer human interaction over artificial intelligence when engaging with service-based companies.
The findings reveal that, while technology can improve efficiency, consumers still place greater trust in human representatives when seeking help, resolving issues and making purchasing decisions.
New mobile capabilities aim to help construction and design professionals document project decisions, reduce miscommunication and keep projects moving from anywhere
The release also includes multilingual messaging to support communication across language barriers and offline project access for working in areas with limited or no internet connectivity, integrated directly into the Houzz Pro app.
The AI Connector lets JobTread customers connect AI tools like Anthropic’s Claude or OpenAI’s ChatGPT directly to their organization through JobTread’s native integration.
AI-powered receptionists are emerging as a tool that can help businesses improve responsiveness, streamline operations, and compete more effectively in an increasingly fast-paced market.
AI Assist aims to help standardize troubleshooting across teams by giving technicians access to consistent diagnostic guidance within the GlobalEdge mobile app.
Technology and AI will continue transforming the trades industry, from diagnostics to scheduling and predictive maintenance. However, technology will not replace the human side of the business.
The trades industry spends significant time training technicians on technical competencies like diagnostics, installation, and troubleshooting, but far less time teaching them how to communicate with homeowners. In today’s environment, that gap matters more than ever.
Lightning adds an AI-operating layer to Simpro, AroFlo, and BigChange — powered by Cooper and agentic workflows that multiply capacity without multiplying headcount.
Simpro Group’s Lightning launch represents the largest single product release in the company’s history and signals a transition from a portfolio of field service management platforms to a unified AI-first operating platform for the global field service trades economy.