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Home » Keywords: » sales

Items Tagged with 'sales'

ARTICLES

And So It Flows Podcast: Rethinking Upselling
And So It Flows Podcast

Podcast: Rethinking Upselling

It’s all about service, not sales
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 3, 2026
Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.
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Raj Midha, CMO at Redwood Services.

Why sales follow-up matters more than ever

Raj Midha discusses how to make sure you aren't losing out on revenue.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
February 26, 2026

According to recent research by Google, 70% of customers now take over a day to decide on which company to go to for both plumbing and HVAC jobs – even worse, 40% take up to a whole week. That means by not following up, you could be missing out on thousands in lost revenue. 


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Tankless hot water heater

A guide to rebates, including how to stack them

Rebates, without the headaches
Kristen Bayles 200x200 headshot
Kristen R. Bayles
February 11, 2026

Presenting rebate amounts and net costs alongside energy savings over time can shift the conversation from “How much will it cost?” to “What’s this really worth?”


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HARDI's sales growth chart for the month of August.

HARDI Distributors report 0.5% revenue decrease in August

HARDI attributes this decline to August having one less billing day than last year.
October 6, 2025

Sales growth for the year has been steady, despite declines in cooling degree days. 


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Geoffery Holloway, the new VP and general manager at HeatLink.

HeatLink announces hiring of new vice president and general manager

Geoffery Holloway has been appointed to vice president and general manager.
September 26, 2025

Holloway brings over twenty five years of experience in the industry to this role, including his most recent role as VP of Canadian sales at A.O. Smith Enterprises. 


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Jacob Lilley, the new regional sales manager, Industrial Division, for the Western region for M. K. Morse.

Morse enhances sales team with new hire

Jacob Lilley has joined the team at M. K. Morse as the regional sales manager, industrial division, in the Western Region.
August 7, 2025

Lilley brings more than a decade of experience within the industry to the sales team at M. K. Morse. 


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Will Hummel, the new director of sales enablement for NIBCO.

NIBCO promotes Hummel to director, sales enablement

Hummel will lead the development of a sales enablement program in this role.
July 31, 2025

With more than 25 years of experience, Hummel hopes to elevate customer service and deepen partnerships in this newly created role. 


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Matt Pomeroy, the new technical sales manager.

Morse enhances sales team with new hire

Matt Pomeroy has joined the team as technical sales manager.
July 9, 2025

Pomeroy has more than 30 years of experience in the metal industry. 


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The ServiceTrade logo

ServiceTrade unifies sales and service operations

The company hopes this will maximize revenue and growth for commercial contractors.
June 10, 2025

Integrated sales, service delivery, sales management and back-office functionality deliver predictable revenue, eliminates operational friction and accelerates growth.


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AI, Circuit board
Guest Editorial | Chris Lollini

Has AI killed the need for local SEO?

The New Reality for plumbing and HVAC Marketing.
Chris Lollini circle headshot updated 200x200
Chris Lollini
May 27, 2025

Today, AI is changing how people search for services and solve problems. But does this spell the end for traditional local SEO? Not quite. Instead, it signals that plumbing and HVAC businesses must evolve to thrive in an AI-driven world.


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More Articles Tagged with 'sales'
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