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Home » Keywords: » business planning

Items Tagged with 'business planning'

ARTICLES

Nate Agentis.

From first call to repeat customer

Loyalty doesn’t require expensive software or flashy marketing. It comes from consistent, thoughtful habits that show customers they are seen, heard, and cared for.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
January 6, 2026

 Instead of focusing solely on closing out a dispatch, companies should be intentional about building relationships: communicating proactively, documenting their work, and checking back in even after the invoice is paid.


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Commonwealth M&A's co-founders,  Rick Calabrese and Joe Bergin.

What it takes to sell a legacy business

How preparation, trust and timing shaped the successful sale of a 70-year-old plumbing company.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
December 22, 2025

When Ryan Edgington began exploring the value of Oxford Plumbing & Heating out of curiosity, the third-generation owner navigated the sale of a deeply rooted community business while preserving its people-first values. 


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Super Meeting 2025 poster. 'Own Your Market' with illustrated man and woman in plumbing uniform, each holding a wrench.
Editorial Opinion | Kristen Bayles

When competition becomes community

At Nexstar’s SuperWeek, the sense of community within the trades was palpable.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
November 5, 2025

People from all over the world came together with a shared purpose: to learn, grow, and help one another succeed. I sat with plumbers from Georgia during one session, and over lunch, I joined a group from Wisconsin. We talked about everything from the unique challenges of running a business in different regions to funny on-the-job stories that reminded us all why we love this industry.


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Jason Noel, Kevin Hill, Jackie Sponsler and Eric Corbett.

CEO Warrior hosts War Planning workshop to help home service businesses battle growth challenges

This two-day course provides trades business owners with financial strategies, customized plans and the tools to dominate their markets.
October 1, 2025

The workshop will take place on Oct. 21-22 at CEO Warrior's headquarters in Eatontown, New Jersey,


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A person using a tablet and smart pen.

The Home Depot launches digital project planning tool for pros

The tool centralizes material lists, order tracking, delivery preferences, pricing visibility and team collaboration.
September 23, 2025

The Home Depot has introduced a digital Project Planning tool aimed at helping professional contractors organize and manage complex jobs through a single platform.


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The team at Cooper's Plumbing & Air.

Purpose over paychecks

One Georgia business tries new retention strategies inspired by the tech industry.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
September 22, 2025

Faced with costly turnover and a tightening labor market, Cooper’s Plumbing & Air partnered with Reins to launch an equity-based incentive system that gives employees real ownership in the business. The approach has boosted retention, strengthened culture, and offers a model for how contractors can keep teams engaged beyond paychecks alone.


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A computer screen showing a sequence of 0s and 1s.

Jobber launches AI-Powered Receptionist

This artificial intelligence is designed to answer calls and texts for busy home service businesses.
August 18, 2025

This virtual assistant empowers home service businesses to deliver 24/7 customer care, capture more leads and reclaim time.


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A person using a smart device.

AI is changing the rules of search: home service companies need to pay attention

With the prevalence of AI in search engines, home service companies have to adapt.
Katie Donovan 200x200 headshot
Katie Donovan
August 6, 2025

For home service companies, it's important to stay up to date on the latest in search engine trends, especially when it comes to AI. 


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An infographic showing the logo for the SPARK 2026, with "The Ultimate Event for Contractors" beside it.

BDR announces keynote speakers for SPARK 2026

Celebrated speakers Sarah Wells and Jon Acuff will headline the three-day event, slated for Jan. 6-9.
August 5, 2025

Sarah Wells, inspirational speaker with more than a decade of experience, will conduct the opening ceremony while Jon Acuff, author, will host the closing ceremony. 


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The ServiceTitan logo.

ServiceTitan’s 2025 Commercial Service Market Survey: majority of contractors report stable or rising revenue

Commercial business continues to succeed despite persistent labor shortages and rising costs.
July 14, 2025

ServiceTitan released its third annual Commercial Service Market Report, which surveyed over 1,000 commercial owners and executives across the trades. The report reveals that 66% of commercial contractors said they entered 2025 with stable or growing revenues, even as they have faced persistent headwinds like a skilled labor shortage (52%), rising labor and overhead costs (45%), and longer material lead times (31%). More than half (53%) expressed optimism about the market.


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More Articles Tagged with 'business planning'
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