Items Tagged with 'service contractors'

Well, isn’t this just great: the faucet they purchased from the big box story stinks and now that’s my fault?! On arrival, I could not detect any odor at all, but they insisted there was an odor - except when I was there.

Culture is a vital driver of results. A 2025 Deloitte study found that strong cultures lead to 30% more innovation and 40% higher employee retention, saving companies 90–200% of an employee’s annual salary for each retained worker. In contrast, Gallup estimates disengaged employees cost the global economy $8.8 trillion, or 9% of GDP.

As many companies adopt growth-oriented language, it’s important to explore the tactical strategies behind it. Key benchmarks to consider include: What roles do we need to fill in the next few years? How do we retain our experienced employees? Who is our ideal customer and how many will we have in three years? What are our projected revenues in 5 and 10 years? Are our plans aligned with healthy gross and EBITDA margins?

Your energy drives the tone, the pace, and the performance of your team. If your goal is to create a culture where people show up strong, stay accountable, and do work they’re proud of—guess what? That starts with you showing up that way first.

When Brady Jolly steps into the office each morning, he’s carrying more than the responsibility of running a nearly 60-person business. He’s carrying forward the legacy of a company his parents founded back in 1979 — a company that has reinvented itself more than once and is today on a mission to "reimagine how the world experiences home services."

A proactive replacement of the garbage disposal months earlier would have eliminated the risk entirely. A routine inspection could have flagged the weak points before they failed. Educating tenants about proper system use — no paint down the drain, ever — might have stopped the problem at its source.

We almost never charge for “add-ons” when doing large contract jobs. We are very thorough when we do estimates, and try to include everything we can think of. As a matter of fact, we have bid and won over a dozen jobs that specifically excluded “change orders.”

If a customer complains about an air conditioning odor, mention bacteria in condensate drain pans and lines, which is bacterial zoogloea. It thrives in dark, moist, warm settings and can infest the indoor evaporator coil in extreme neglect. The bacteria feed on dust and organic matter not caught by filters.

This incentive program helps home service managers and leaders hone the skills they need to communicate with customers and identify future needs. 

Plumbing and mechanical professionals bear more responsibility than often recognized. They ensure building safety, function, and peace of mind for occupants. Every installation, service, or check involves managing expectations, reducing risks, and building trust.