Kenny Chapman

Kenny Chapman: Help your techs improve client connection

Provide the highest level of service and professionalism.

September 24, 2020

If you’ve owned or managed an in-home service business for any amount of time, you know there are always opportunities for growth in multiple areas within your company.

Kenny Chapman: Build a team of “in-home experts”

Train your front line to understand the fact they are true experts.

Kenny Chapman

August 26, 2020

Right now, there is a lot of confusion in the world. People don’t necessarily know which “experts” to trust or what to believe.

Kenny Chapman: It’s time to evaluate your systems

An effective evaluation process sets you free

Kenny Chapman

July 23, 2020

I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.

Kenny Chapman: Using effective communication to navigate change

Consistent communication makes it easier to navigate turbulent times when they arise.

Kenny Chapman

June 29, 2020

Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately.

Kenny Chapman: What’s your impact

Plumbers have the opportunity and responsibility to help shape lives every day.

Kenny Chapman

May 21, 2020

We’ve all read stories and heard quotes about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society.

Kenny Chapman: Culture is more important than ever

Company culture impacts growth, profitability and customer service.

Kenny Chapman

May 7, 2020

With all the uncertainty in the world over the last few months, many people are reflecting upon what’s truly important in their lives and businesses.

Kenny Chapman: Three areas of focus for effective leaders

People don’t work for companies, they work for people.

Kenny Chapman

April 8, 2020

Now that we have a few months of the new decade in the rearview mirror, let’s use this perfect opportunity to reflect upon a few key areas effective leaders must focus on.

Kenny Chapman: Identify and overcome the hidden signs of business burnout

Technology will not solve our tendency to get burned out in our business and personal lives.

Kenny Chapman

March 9, 2020

Have you ever felt a lack of energy and/or excitement to jump out of bed and hit the ground running? Do you love what you do for a living? If you answered yes to either one or both of those questions, you are not alone.

Kenny Chapman: Structuring your business to increase personal freedom

Creating work life balance sometimes takes extra planning and strategizing.

Kenny Chapman

February 10, 2020

Do you value freedom? Do you like to have options and choices regarding how you spend your time?

Kenny Chapman: How sales skills solve your biggest challenges

Developing a plan helps your vision and provides structure and purpose for your team.

Kenny Chapman

January 9, 2020

As we move into a new decade, most of us are focused on how to continue to grow our companies, implement new strategies and ideas, and stay ahead in an ever-changing world of technology and innovation.