This is one of the most common complaints I hear in my multiple one-to-one private interviews with staff when I make my first onsite visit to a new consulting client’s shop.
Years ago, my friend, a noted industry specialist in heating and influential columnist in our trade, called me to complain that he had encountered a number of contractors who would call him up to seek his advice because they were in a bind.
It’s smart to start compiling a MUST HAVE and WANT list for your next phone system as well as locating a new service company to sell it to you, install it and service it going forward. Phones like computers are the lifeblood to a service company.
A customer wrote me an email awhile back inquiring about what my family did with the scrap metal from jobsites and he wanted to know what other companies I work with do as well.
