Articles by Al Levi

Assure your staff you’re all on the same side.

Here we'll discuss when customers lie and how to spot it.

It all starts with a great name.

Yes, owners, managers, employees and even your customers lie from time to time.

Trust and verification with service calls.

Opening up a spoke shop in addition to the main office is something to consider.

The line between leadership and friendship can be crossed — carefully.

People actually like when you pay attention, but only if it’s more about complimenting them than criticizing them.

What is the right balance between checking in on staff and what amounts to spying on employees?