Articles by Frank Blau

Fewer than 10 percent of the contractors charge a flat rate.

I’ve learned that upwards of 90 percent do not have profit sharing plans in place for retirement for themselves or their faithful associates.

Bio-Clean is one of the best add-on sales products available to service plumbing contractors.

Anyone in the service business who doesn’t have a c.o.d. policy ought to have his head examined.

My November 1996 column, “I Want A Breakdown,” brought an unusual amount of response via mail, telephone and the Internet.

Recruiting and keeping good employees, especially service techs, is the most difficult thing I know of in the PHC service business.

One of the biggest fears of most business owners is being informed by the Internal Revenue Service that their income tax returns will be audited.

Many PHC service contractors are receiving mail solicitations from a home warranty company trying to put together a contractor referral network.

There are three fundamental ways to increase revenues and profits without incurring extra costs.

A PHC contractor and dear friend shared with me the following letter, sent to him in October by one of his service technicians.