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Home » Topics » Plumbing & Mechanical Contractor » Matt Michel: Service Plumbing Pros

Matt Michel: Service Plumbing Pros
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Generic trade show stand with blurred zoom defocusing.
Service Plumbing Pros | Matt Michel

12 steps to improve home show results from plumbing contractors

Matt Michel
Matt Michel
July 21, 2025

Too many plumbers overlook the opportunities presented by home and garden shows. Attendance at shows has been increasing every year since the pandemic. Up to 90% of attendees are homeowners. Attendees are typically 35-64 years old and affluent. They attend the show because they want to make improvements in their homes and yards.


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Plumber explaining to a client the problem with her kitchen sink before fixing it.
Service Plumbing Pros | Matt Michel

Two dozen ways to be easy to do business with: part II

Twelve tips to make sure that your customers keep coming back.
Matt Michel
Matt Michel
June 19, 2025

Are you easy to do business with? You might think so, but there's always room for improvement. Here are twelve ways to make it easier for others to work with you. How many do you practice?


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Plans and a yellow safety hat on the table while two people shake hands.
Service Plumbing Pros | Matt Michel

Two Dozen Ways to Be Easy to Do Business With: Part I

Twelve ways to keep your customers coming back.
Matt Michel
Matt Michel
May 30, 2025

Are you easy to do business with? You probably think that. Everyone thinks that. Chances are you can become easier to do business with. Everyone can. Here part one of 24 ways you can be easy to do business with.


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Black female plumber in uniform fixing kitchen sink she sitting on the floor in kitchen and fixing pipe.
Service Plumbing Pros | Matt Michel

Can women help plumbers solve labor shortage

Tips to make the plumbing industry more supportive and inclusive.
Matt Michel
Matt Michel
March 27, 2025

Jane Withers' character, “Josephine the Plumber,” in Comet commercials was popular in the 1960s and 1970s. However, women remain underrepresented in plumbing, which faces a shortage of service plumbers. Recruiting more women could help address this shortage.


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Abstract image of businessman running on a road.
Service Plumbing Pros | Matt Michel

10 tips to make running a small business easier

Ways to win the day.
Matt Michel
Matt Michel
February 18, 2025

No one claims that running a small business is simple. However, there are ways to make it easier, starting with how you begin each day.


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Black chess pieces in a line behind one yellow chess piece over white background.
Service Plumbing Pros | Matt Michel

8 ways to stand out from your competitors

Make the difference the difference
Matt Michel
Matt Michel
January 10, 2025

Most plumbing companies tend to look alike, making it difficult for them to stand out. The challenge for owners is to identify a unique difference from competitors and promote it effectively.


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Colorful wooden figures placed on top of square wooden cube columns stacked from one to six.
Service Plumbing Pros | Matt Michel

Best practices for moving up the hierarchy and improving relationships

The customer hierarchy
Matt Michel
Matt Michel
December 9, 2024

Consumers choose plumbing companies based on a hierarchy of relationships, from unfamiliarity to direct personal experience, with community involvement and networking enhancing credibility and visibility at higher levels.


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Work trucks
Service Plumbing Pros | Matt Michel

9 things to make your trucks more effective in your plumbing business

Your vehicles are a projection of your brand into the market.
Matt Michel
Matt Michel
November 8, 2024

Your vehicles are a projection of your brand into the market.


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Four stacks of silver coins next to a red and white toy house with a blurry background.
Service Plumbing Pros | Matt Michel

The psychology of plumbing pricing

8 things to keep in mind.
Matt Michel
Matt Michel
October 15, 2024

We all know about pricing, right? Hopefully, we know the difference between markup and margin. We know how to calculate break even. Here are eight things you should know about the psychology of pricing.


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Brand name written over black paper background with white and blue wooden colored pencils. 3D illustration.
Service Plumbing Pros | Matt Michel

Six things that matter about your branding

Best practices for building a brand image in your market.
Matt Michel
Matt Michel
September 11, 2024

Developing a strong brand can significantly impact your plumbing company by making it more familiar and less intimidating to consumers. This can lead to more calls and reduced marketing costs. Here are six important factors to consider when building a brand and brand image in your market.


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Radiant & Hydronics All-Stars Roundtable 2025

Radiant & Hydronics All-Stars Roundtable 2025

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IPEX celebrates grand opening of new Florida distribution center

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    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
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