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Watts celebrated its 150th anniversary on Monday, August 5, 2024, at its global headquarters in North Andover, MA, with a gathering that included employees, the Watts Board of Directors, local and state officials, local community partners, and members of the trade media. 

I reached out to some of the best coaches in the industry for some perspective on communicating clearly and effectively with customers and each other and best practices for how contractors should handle communication breakdowns.

When we hear about a 'dream team,' our minds envision the perfect basketball team or a group of highly skilled attorneys assembled for a high-profile legal matter. But creating a team that consistently delivers great results shouldn't be limited to sports or legal teams.

Sewer line repairs and replacements require precision, expertise, and the right tools. In this article, we will explore the essential tools for efficient sewer line work.

Corrosive liquids can harm DWV piping systems not designed for chemicals. The IPC requires dilution, neutralization, or treatment of chemical waste before discharge. Vents must also use rated piping to avoid harm from vapors.

Some customers prefer using credit cards, but accepting them means paying merchant service fees. Contractors may offer cash discounts or add an upcharge, so consider how to handle merchant services.

We occasionally receive requests from commercial customers located over 30 minutes away to replace heating systems. For commercial repairs, we may extend our service area. However, for residential heating systems, it's generally not cost-effective for us to travel more than 30 minutes for a repair call. There are exceptions to these rules, and one recently came up.

About 300 Watts employees, former employees, local and state officials, supplier partners, community members and trade media were present for the celebration.

Water hammer arrestors absorb the shock from changes in water flow in hydronic systems. They are commonly found in restroom plumbing fixtures. While there is a lot of information available about water hammering and its solutions, let’s explore this topic further.

Last month, I introduced the core elements of our training: organizational charts, scorecards, and processes. These form the foundation of your business, providing clarity and accountability. This month, we'll focus on scorecards and how they contribute to team success.