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Home » Topics » Plumbing & Mechanical Contractor » Business Management

Business Management
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Customer service: The good, the bad and the ugly

Adams Hudson
December 9, 2014
I just flew back from a speaking engagement. It was a rewarding and fun time, but as small as this part of my business life (speaking) can be, it was exhausting.
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Make sure your customers understand exactly what you do for them

Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
November 25, 2014
Make sure your customers understand exactly what you do for them.
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The importance of a sales process for your service business

We all crave process when it comes to dealing with professionals.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
November 1, 2014
Experience more consistent results and better long-term customer relationships.


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PM Profile: Tindall & Ranson Plumbing and Heating’s Kevin Tindall

PHCC’s education, training and networking opportunities allow members to stay ahead of the competition.
Nadia Askar
Nadia Askar
November 1, 2014
New PHCC president to focus on better communication and increased education.


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Use a weekly quick ratio to help manage the cash in your business

Go with the flow.
Jim Hamilton
October 27, 2014
Use a weekly quick ratio to help manage your cash.
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6 tips to recover lost sales

Lack of a good customer follow-up system could be costing you money
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
October 27, 2014
The lack of a good follow-up system could be costing you thousands of dollars a year.
Read More

7 tips for online, offline marketing

An integrated marketing plan for contractors.
Adams Hudson
October 27, 2014
Sometimes I don’t sleep all that great.
Read More

Dexter + Chaney employee access and workflow software

October 27, 2014
Dexter + Chaney’s Spectrum Employee Kiosk and Subcontract Kiosk allow authorized employees and subcontractors of companies that use Spectrum secure access to the system without the need for additional user licenses.


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10 training techniques

How to build your staff the right way through training.
7 Power Blog
Al Levi
October 22, 2014
How to build your staff the right way.
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Marketing is the word at Nexstar’s 2014 Super Meeting

The keynote speaker was Gopi Kallayil, chief branding evangelist at Google.
Kelly Faloon
October 21, 2014

 Nexstar Network’s 2014 Super Meeting was held Sept. 17-19 in Phoenix. 


Read More
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