Business Management - Articles - Page 19

Nicole Krawcke: Be exceptional at customer service

It can make or break your business, so make it a priority with your employees.

December 16, 2019

As I sit here writing this column, the holiday season is in full swing. Where I come from, that means not only celebrating the holidays, but also six family birthdays — including my own.

RedTeam Software's Integration with Sage

RedTeam Software announces Sage 100 Contractor and Sage 300 Construction and Real Estate integration

December 11, 2019

RedTeam partners with hh2 Cloud Services to offer new Sage integrations.

PMI conference aims to prepare members for manufacturing success

Privacy regulations, tariffs among key issues discussed at annual event.

Nicole Krawcke

December 11, 2019

Plumbing manufacturers gathered in balmy St. Pete Beach, Florida, to discuss and learn about issues on multigenerational leadership, workforce development, sustainability, accessibility design, industry economic trends, trade and tariffs, consumer data protection and more during Plumbing Manufacturers International’s PMI 2019 conference.

Matt Michel: 8 things you should include in your employee recruiting brochure

Travel brochures are designed to entice you to take action; a recruiting brochure should do the same.

Matt Michel

December 10, 2019

It is harder than ever to recruit plumbers, which is why you need to pay extra attention to your recruiting brochure. You do have a recruiting brochure, right? No? Well, here is why you need one and the eight things to include.

Kenny Chapman: How sales skills solve your biggest challenges

Leaders are also salespeople.

Kenny Chapman

December 6, 2019

You might not think about how massively sales impacts your company outside of what it represents in number form on your balance sheet. In fact, most people view the concept of sales in a negative light.

Al Levi: It’s a drug and we’re hooked: social media world company culture

Ensure your company is pursuing the right jobs for the right money.

Al Levi

December 4, 2019

"It’s a drug and we’re hooked!” is what I said to my brother, Richie, about the fix I felt we got from doing the really big monster commercial and residential jobs for what we felt were lots of dollars.

Construction starts to slip back in 2020

Dodge Outlook Report predicts economic slowdown to have broad based impact on total construction growth.

November 21, 2019

Dodge Data & Analytics released its 2020 Dodge Construction Outlook. The report predicts that total U.S. construction starts will slip to $776 billion in 2020, a decline of 4% from the 2019 estimated level of activity.

Matt Michel: Are you a whiner or a winner?

There are two types of people in the world, which are you?

Matt Michel

November 11, 2019

There appears to be two kinds of people in this world. There are the whiners who believe the world owes them and the winners who believe they owe it to themselves to give the world their best. Which are you?

Kenny Chapman: How price positioning impacts your sales

Don’t let false assumptions or perceived limitations affect your service business.

Kenny Chapman

November 11, 2019

What is the most difficult conversation most of your front line team members have with your prospects and clients? Price. What is the number one objection your sales team shares with you regarding why they don’t close more of their opportunities? Price. What is the one psychological blocker that must be addressed before any sale can be made?