Business Management

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CONNECT brings together professionals and emerging leaders, contractors, vendors and educators in a collaborative environment. Attendees will leave not only with fresh insights and tools for success but also with the kind of personal connections that support long-term growth and innovation.

If you’re leading a plumbing team today, you’re probably dealing with a whole mix of generations, attitudes, and learning styles. The top-down, “Because I said so,” approach may have worked in the past (barely), but it’s not cutting it now. The truth is, people don’t want to be managed—they want to be developed.

Baby Boomers own the most homes in the U.S., but Millennials and Gen Z are gaining. In 2024, Millennials made up 29% of homebuyers, while 33% of older Gen Z members (around 27) are homeowners, compared to about 40% of the same-age Baby Boomers.

It’s about clarity and consistency. Are your techs empowered to say no to unreasonable requests? Do they feel supported when a client pushes back? Do your customers understand the value behind your pricing, and the fact that your team isn’t just delivering a service, they’re delivering their skill, time and care?

We almost never charge for “add-ons” when doing large contract jobs. We are very thorough when we do estimates, and try to include everything we can think of. As a matter of fact, we have bid and won over a dozen jobs that specifically excluded “change orders.”

One of the most powerful parts of the trip was witnessing how personal stories and local successes resonate with policymakers. Whether it was a community's struggle with water quality or the adoption of cutting-edge conservation practices, these conversations helped bridge the gap between policy and lived experience.

Too many plumbers overlook the opportunities presented by home and garden shows. Attendance at shows has been increasing every year since the pandemic. Up to 90% of attendees are homeowners. Attendees are typically 35-64 years old and affluent. They attend the show because they want to make improvements in their homes and yards.

Plumbing and mechanical professionals bear more responsibility than often recognized. They ensure building safety, function, and peace of mind for occupants. Every installation, service, or check involves managing expectations, reducing risks, and building trust.

Advances in hardware and software open the door to future-proof projects, maximize resources and unlock new efficiencies. Here are three ways plumbing and mechanical contractors can use technology to get more done despite the industry’s shortage of skilled labor.

Plumbing contractors are engaging directly with legislators to promote policies for clean water, workforce development, and resilient plumbing. Over 100 PHCC members, leaders, and industry stakeholders met in Washington from May 20–21 to support industry issues.