Plumbing remains a stable and essential career, but the competition for talent is increasing. Contractors who understand regional wage trends and adjust accordingly will be better positioned to attract and retain the workforce they need.
Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.
The latest round of adjustments, effective from mid-March through mid-April, reflects that same trend, with measured increases across venting systems, brass and PVF components, HVAC parts, controls and copper fittings.
One often-overlooked factor in technology adoption is how the human brain responds to change. We’re naturally wired to seek familiarity and avoid uncertainty, especially in high-pressure environments like the trades. When new systems are introduced without context or preparation, the brain reads that change as a threat, triggering resistance or disengagement. That reaction isn’t stubbornness; it’s human nature.
The next era of the trades won’t be dominated solely by the most prominent brands or the loudest marketers. It will be shaped by operators who understand efficiency, protect their margins, and invest in genuine relationships.
In this episode of And So It Flows, Kristen Bayles spoke with Jane Blanchard, head of brand and marketing at Service Forge, about a challenge many contractors underestimate: the true cost of missed calls.
It’s tempting to chase new work without fully evaluating whether the project aligns with operation capacity or financial structure. We’ve all heard, “bigger is better,” after all. However, contractors need to establish clear criteria before pursuing additional work. That includes evaluating a few key factors.
The upward pricing trend that carried into the new year is continuing through February and into March, with a steady stream of plumbing, hydronic, HVAC and PVF manufacturers announcing increases. While many adjustments are landing in the low- to mid-single-digit range, several manufacturers are implementing category-specific or “various” increases, with select product lines moving higher.