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Home » Topics » Plumbing & Mechanical Contractor » Kenny Chapman: The Blue Collar Coach

Kenny Chapman: The Blue Collar Coach
Kenny Chapman: The Blue Collar Coach RSS Feed RSS

Chapman

Five steps to effective follow up

It’s no secret that customer service is one of the most critical factors when it comes to creating differentiation between your own company and the never-ending sea of competition.
Kenny Chapman
Kenny Chapman
February 17, 2016

Make your client feel like your Valentine.


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Chapman

Profiting from contractor ride-alongs

Do you ever wonder if your technicians and salespeople are doing what you want them to be doing in the field?
Kenny Chapman
Kenny Chapman
January 20, 2016

Additional opportunities exist on every call.


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Chapman

Five tips for building a plan for 2016

Kenny Chapman
Kenny Chapman
December 21, 2015

Five tips for building a plan for 2016.


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Chapman

Sales and marketing simplified in three steps

Kenny Chapman
Kenny Chapman
November 24, 2015

Three steps that will make an impact on your bottom line.


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Chapman

The sales message you're giving your clients

Kenny Chapman
Kenny Chapman
October 23, 2015

What message are you really sending your clients?


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Chapman

Eight marketing mistakes

Kenny Chapman
Kenny Chapman
August 25, 2015

Avoid these errors and improve your profitability.


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Chapman

Bring marketing and sales together for satisfied clients

Kenny Chapman
Kenny Chapman
July 20, 2015

Avoid the sea of sameness.


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Chapman

A perfect union of sales and marketing systems

Kenny Chapman
Kenny Chapman
June 22, 2015

Successful sales and marketing systems are critical for service business success.


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Chapman

Stop losing customers

Kenny Chapman
Kenny Chapman
June 2, 2015
Create a service experience that prevents them from straying.


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Kenny Chapman

How to Increase online reviews

Why don’t more reviews get posted online?
Kenny Chapman
Kenny Chapman
April 27, 2015
Help your techs become comfortable asking for reviews.


Read More
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    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
    • COLUMNS
      • Codes Corner
      • Natalie Forster: Editorial Opinion
      • Guest Editorial
    • SPONSOR INSIGHTS
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  • RESOURCES
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