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Home » Topics » Plumbing & Mechanical Contractor » Kenny Chapman: The Blue Collar Coach

Kenny Chapman: The Blue Collar Coach
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Kenny Chapman

Invest time in training and building relationships for your contracting business

This month I want to share a few key things we see as mistakes when onboarding and training new leaders in contracting businesses.
Kenny Chapman
Kenny Chapman
March 31, 2015
Titles don’t create leaders in the plumbing business.
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Kenny Chapman

A limiting belief in time can keep you from your full potential

You know the clichés.
Kenny Chapman
Kenny Chapman
February 24, 2015
Don’t be a cat chasing a laser.
Read More
Kenny Chapman

Four areas of service business focus for 2015

Our clients all want to improve their results in the next 12 months.
Kenny Chapman
Kenny Chapman
January 26, 2015
Accomplish new and better things this year.
Read More
Kenny Chapman

Maintaining high-quality standards for your technicians

Kenny Chapman
Kenny Chapman
December 9, 2014
Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?
Read More
Kenny Chapman

Make sure your customers understand exactly what you do for them

Kenny Chapman
Kenny Chapman
November 25, 2014
Make sure your customers understand exactly what you do for them.
Read More
Kenny Chapman

The importance of a sales process for your service business

We all crave process when it comes to dealing with professionals.
Kenny Chapman
Kenny Chapman
November 1, 2014
Experience more consistent results and better long-term customer relationships.


Read More
Kenny Chapman

6 tips to recover lost sales

Lack of a good customer follow-up system could be costing you money
Kenny Chapman
Kenny Chapman
October 27, 2014
The lack of a good follow-up system could be costing you thousands of dollars a year.
Read More
Kenny Chapman

Three tips to help your team become top performers

Three tips to help improve yourself and your team members.
Kenny Chapman
Kenny Chapman
August 15, 2014

Many calls we receive are from customers who are already in a distressed emotional state.


Read More
Kenny Chapman

Avoid these Top 5 training mistakes to become a more effective trainer

Top 5 training mistakes.
Kenny Chapman
Kenny Chapman
July 29, 2014

Effective training helps individuals see how to utilize their strengths.


Read More
Kenny Chapman

Focus on items that will produce best results in your business

Time management is a myth.
Kenny Chapman
Kenny Chapman
June 26, 2014

Learn to focus on the things that will produce the best results.


Read More
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    • BATH & KITCHEN PRO
    • BUSINESS MANAGEMENT
    • HIGH EFFICIENCY HOMES
    • TECHNOLOGY
    • WATER TREATMENT
    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
  • INSIGHTS
    • CODES
    • GREEN PLUMBING & MECHANICAL
    • PROJECT PROFILES
    • COLUMNS
      • Codes Corner
      • Natalie Forster: Editorial Opinion
      • Guest Editorial
    • SPONSOR INSIGHTS
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