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Home » Topics » Columns

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The art of the upsell

Nicole Krawcke: The art of the upsell

It’s all in the language and presentation.
Nicole Krawcke head shot 2024
Nicole Krawcke
November 10, 2021

It’s hard to believe November is just around the corner. Not because the year has seemingly flown by or anything, but because Southeastern Michigan was still experiencing 80° F muggy days in mid-October. It’s been crazy!


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Positioning your plumbing company for sale
Guest Editorial

Brian Bond: Positioning your plumbing company for sale

Ensure your business is getting the best valuation.
Brian Bonds
Brian Bond
November 9, 2021

Selling your plumbing company can be one of the hardest things in the world to do. You have spent your life building up your company, making it into a profitable venture and now, it is time to sell.


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liked and trusted
Guest Editorial

Frank Favaro: Becoming known, liked and trusted during the pandemic

How to build up customer trust in your company.
Frank Favaro
Frank Favaro
November 8, 2021

The pandemic has disrupted the world and how business today is done. Even in the construction industry, things have been disrupted and modified. 


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Vocational education
Guest Editorial

Mike Bidwell: The value of vocational education

Tradespeople must fight to encourage students to find career paths that match their skills and goals.
November 5, 2021

 The COVID-19 pandemic left no industry untouched in terms of challenges, and in the home services space specifically, we all had to adjust to ensure we could keep delivering our essential expertise despite so much uncertainty.


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Recruiting plumbers

Matt Michel: This is why we plumb!

Get serious about recruiting.
Matt Michel
Matt Michel
November 4, 2021

The biggest problem most plumbers face is finding personnel. A plumber’s ability to grow is limited to his ability to put people in the field.


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CO2-chimney-draft-fans

Dave Yates column: No chimney? No problem!

The tale of an oil hot-water boiler project and a hot head customer.
Dave Yates
Dave Yates
November 3, 2021

Looking over the new home plans in order to provide the builder with pricing, I noticed there was no chimney included.


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Problem solving

Kenny Chapman: Problem solving for the long-term

The best solutions take time, energy, money and training.
Kenny Chapman
November 2, 2021

A lot of folks hate the idea of “problems.” A lot of people see this as something to be overcome or fixed, but as leaders, we’re missing out on a huge opportunity here if this is the mindset we take. 


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Everyone works on steam
HEATING HELP

Dan Holohan: Who gets to work on steam?

Always read the instructions.
Dan Holohan
November 1, 2021

How’s that for a title? I’ll give you the answer right up front: Everyone!  And the best part is you don’t have to know what you’re doing; you just have to show up.


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Maximize-net-COP-reduce-operating-cost
HYDRONICS WORKSHOP

John Siegenthaler: The 'net' effect

Air-to-water and water-to-water heat pumps are destined to claim increasing market share in future hydronic systems.
John Siegenthaler 200x200 author headshot on a white background.
John Siegenthaler, P.E.
October 28, 2021

The Coefficient of Performance (COP) of a heat pump is essentially the same concept as the thermal efficiency of a boiler (e.g., the desirable output divided by the necessary input).


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Latest technology

Nicole Krawcke: Don't fall behind

Ensure you and your employees stay up-to-date on the latest technologies.
Nicole Krawcke head shot 2024
Nicole Krawcke
October 11, 2021

Technology never ceases to amaze me. I still marvel how I can voice control all the lights in my home through my nifty Google Home devices, change the thermostat temperature with a tap of a button on my phone — and the latest, shut off my water at the main (also from my phone) thanks to my FloLogic leak detection system.


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