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Manola is a first-rate business consultant, precisely because she asks such great questions.

I presented a “Business of Contracting” seminar at the 1997 Radiant Panel Association (RPA) meeting in Providence, RI, on April 16-17.

Check out trade organizations before you join. You’ll enjoy the benefits.

The white collar world treats employees like precious gems.

Your customers will pay more for first-class professionals, but they will also demand what they are paying for.

Any one wanting a glimpse into the future of at least dealing with savvy consumers should turn to page 170 in the Nov. 17, 1997 issue of Forbes.

Let me share some of my estimates about the future of our business and give you my ideas for dealing with the coming changes.

How can you keep security tight and allow rapid access by techs who need parts for repair jobs?

You have to do everything you can these days to outdistance the other service and repair businesses by running a more effective team of technicians who give the best customer service available.

As many contractors have already discovered, those prolonged overtime schedules also prove to be non-productive and quite costly.