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We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.

ICC and ASPE offer competing proposals for reusing rainwater safely.

Online purchasing still worries store-based retailers.

Recent dialogue with scores of manufacturers, distributors, mechanical contractors and retailers detects a note of optimism as the year unfolds.

Multifamily housing will remain a bright spot in residential construction this year and provide solid business opportunities for plumbing and heating contractors. In fact, one large developer foresees a “golden age of multifamily housing” in 2013 and 2014.

With all the time I spend on the road coaching and training technicians, I'm always impressed by the quality of people with whom I work.

Years ago, my friend, a noted industry specialist in heating and influential columnist in our trade, called me to complain that he had encountered a number of contractors who would call him up to seek his advice because they were in a bind.

Think back to your own business decisions. How many were costly and should have been better? You will naturally face many more critical decisions in the future. Some of them may be minor but many of them will determine your continued success and survival!

My friend, Jenni, was visiting from Scotland and had never been to Central Park, so I took her there for a long walk, a ride on the carousel and some wine at the boathouse. We sat outside.