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A powerful story was all over the news earlier this year about a contracting organization’s employees secretly videoed selling repairs and making recommendations. The experts who prepped the equipment had tested it and deemed the problem a minor one with a prudent, inexpensive fix.

Change isn’t always easy, especially for service businesses that are already dealing with aggressive competitors, demanding customers, shrinking margins and a whole host of productivity issues. With everything else going on in a business owner’s day, evaluating which business software solutions to purchase ends up on the back burner.

Have you noticed that it seems as though certain companies tend to thrive regardless of market conditions or specific challenges they may be facing? I’ve been studying human performance (specifically peak performance) for years in individuals and organizations.

With recent statistics noting “air pockets” in the post-recession, stuttering economic recovery, new doubts are being cast on the future of America’s housing comeback. On a year-to-year basis, the expansion of additional residential construction seems to have plodded ahead at a low double-digit rate with expectations of a forthcoming pickup, even if that rate is modest by previous standards.

If you are like most designers or installers, I would wager that you have never read the installation manual for the piece of equipment that you design or install. And if you do not, you may be held responsible for any omissions recommended in that manual but not implemented.

I have spent many years as the boss and fully realize how many critical items we are responsible for and how much attention that requires. Unfortunately, as the boss, you forget about your own personal safety. My No. 1 concern is for you, the contractor — for your safety and that of your managers and all your employees.

I’d hear, “This is going to hurt you worse than it hurts me,” just before getting my rearward region spanked into next week. Whenever I used to hear this phrase — which was shockingly regular — I used to think, “Then why do it?” I mean, can’t we spare some pain for both of us by overlooking that little melted-crayon-in-the-Easy-Bake Oven-incident?

Each Thursday morning, I send a free enewsletter to more than 5,000 opt-in subscribers. It usually contains seven links to interesting stories (some of which even have to do with heating) along with my brief musings. I do this because I am curious by nature, love to share and have no life.

Many times as owners we get in the way of our own success by continuing to do only those things that we already know how to do. Doing what you know and actually knowing what to do can result in two different outcomes. 

 We’ve all seen the headlines about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. There’s no doubt that Michael Jordan will long be remembered for how much he helped shape a new style of professional basketball which incorporated some smaller and faster players.