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Home » sales training

Articles Tagged with ''sales training''

Contractor with Customers

Rethinking upselling: guide, don't sell

What contractors get wrong about upselling, and how to fix it.
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 17, 2026
When options are framed around lifestyle improvements rather than just technical fixes, customers are far more likely to engage, understand the value and ultimately choose what’s right for them.
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And So It Flows Podcast: Rethinking Upselling
And So It Flows Podcast

Podcast: Rethinking Upselling

It’s all about service, not sales
Kristen Bayles 200x200 headshot
Kristen R. Bayles
April 3, 2026
Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.
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Ford introduced its intelligent

Safety, efficiency, top 2020 trends for fleet vehicles

Manufacturers unveil 2020 model year vehicles and accessories.
Nicole Krawcke head shot 2024
Nicole Krawcke
November 11, 2019

The days of folded paper maps and crank car windows are long gone. The cars of today practically drive themselves with features like park assist, lane detection and rearview cameras.


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The perfect storm
Guest Editorial

David Ratliff: The perfect storm

Ensure your company is prepared to weather the surge in business amidst the ongoing labor shortage
David Ratliff 200px
David Ratliff
August 15, 2019

I have seen and experienced a large number of events, situations and changes in my career, which includes many years in the plumbing industry with a family of more than 20 plumbers and having my own master’s license since 1976.


Read More

The New Flat Rate unveils cloud-based training platform

June 12, 2019

The Training, Education and Management (TEAM) Lab will offer users in-depth guidance, training and educational opportunities.


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Travis Carter

Improve your online presence with Scorpion's Travis Carter

Carter will speak at Service World Expo, held Sept. 7-8 in Las Vegas
August 28, 2017

This presentation is interactive and provides an opportunity to see the impact on-line searches can have on a business.


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Joe Cunningham

Joe Cunningham shares 'techniques to close more sales'

Cunningham will speak at Service World Expo Sept. 7-8 in Las Vegas
August 17, 2017

His cutting-edge set of steps lead to efficiently closing the sale with a high success rate. 


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Refining your sales process

Jim Hamilton
April 28, 2017

When it comes to gaining customers for life, Know + Like = Trust.


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Al Levi

Sales coaching isn’t just for techs

7 Power Blog
Al Levi
December 12, 2016

Selling doesn’t begin when a Tech is at the customer’s doorstep. 


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Al Levi

Mastering the business of contracting

A 7-Power Contractor is a leader who is in command of the seven major areas that require his attention as a business owner.
7 Power Blog
Al Levi
July 22, 2016
The seven areas that need your constant attention.
Read More
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