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Home » business coaching

Articles Tagged with ''business coaching''

rockstar boss

Kenny Chapman: 10 secrets of successful leadership

How to be a rockstar boss without losing your humanity.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
May 3, 2023

The most effective leaders understand that leadership is more than just giving orders and dictating how things should be done. It’s about understanding the unique needs of everyone in your company (or department) and finding a way to lead in a fair and compassionate manner.


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BDR-25.gif

BDR celebrates 25 years of empowering home service pros for success

May 1, 2023

BDR was founded in 1998 to equip service business owners with critical knowledge and skills for driving profit and growth. 


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Legionella

Matt Michel: Let's talk scalding

Plumbers need to inform customers of the risks, tradeoffs and solutions available to them.
Matt Michel
Matt Michel
April 6, 2023

Scalding in the home or burns from hot liquids is dangerous to anyone, but is a particular concern to the youngest and oldest Americans. Plumbers are charged with protecting the health of the nation. Thus, plumbers can play a key role in reducing the risk, starting with homeowner education.


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leadership

Kenny Chapman: Improving leadership effectiveness

Key characteristics of successful leaders.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
April 4, 2023

In order to be an effective leader, you need to first understand what leadership actually is. Many people mistakenly believe that leadership is simply overseeing a group or organization. However, there's much more to it than that. Effective leaders possess a number of qualities that allow them to successfully navigate through challenges and inspire others to do the same.


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lead generation

Mike Disney: Become the authority to the right audience

Stand out from competitors by becoming the authority and educating your customers.
Michael Disney
March 9, 2023

The ultimate goal when developing your home service company’s best practices for sales and lead generation is to become the only opportunity or alternative your customers see.


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boost review scores

Matt Michel: 9 simple communication tips to boost review scores

These simple steps are essential to creating happy, repeat customers.
Matt Michel
Matt Michel
March 7, 2023

You may be the best technical plumber in town, but you will earn poor reviews and bad word-of-mouth if you cannot communicate well. Here are nine simple steps you can take to improve your communication skills. Almost all of them are non-verbal.


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Hitting the target

Kenny Chapman: How to move forward despite past mistakes

Letting go of past mistakes is essential for continued success.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
March 3, 2023

Are you struggling to move on from past mistakes? Many leaders in the trades find themselves in this position at some point in their careers. It can be difficult to let go of what's happened and focus on the future, but it's essential for your continued success. This month, I’m sharing some tips on how to move forward despite past mistakes.


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Business confidence, optimism essential to business growth

Kenny Chapman: Remaining confident in uncertain times

Business confidence, optimism essential to business growth.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
February 3, 2023

Businesses are facing major changes in the way they operate and the way they interact with clients, partners and suppliers. These changes, which are rooted in uncertainty, often challenge our business confidence as leaders at the highest level.


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Create a clear vision

Kenny Chapman: How to structure roles for a successful team

Create a clear vision and set out clear roles and responsibilities for your team members.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
January 5, 2023

Whether you’re bringing on new team members or looking to build a more cohesive group within your current team, the first box you need to check is whether or not you’ve clearly defined each role. This foundational step not only keeps everyone on the same page and working toward the same goals, it also makes your team easier to manage.


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Motivation is not about carrots or sticks

Kenny Chapman: Motivation is not about carrots or sticks

It’s time to move beyond these old approaches.
Kenny Chapman headshot with a white round border frame, 200x200
Kenny Chapman
December 2, 2022

Motivation. It’s something we all need and want, but that’s where the commonality ends. Each of us needs different things to motivate us to get things done. That means that when you talk about motivation, you need to know what kind of motivation your specific team member is interested in and what they will best respond to.


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