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Home » business coaching

Articles Tagged with ''business coaching''

Kenny Chapman

Technicians are your brand

Effective communication is the backbone of great customer service.
Kenny Chapman
Kenny Chapman
March 17, 2014

Every contractor understands the importance of having a strong, easily recognizable brand. Companies that develop exceptional brands outperform companies with a mediocre brand every day, regardless of their field.


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Kenny Chapman

The value of raving fans

Make good customer service great.
Kenny Chapman
Kenny Chapman
February 20, 2014

One of the greatest business management gurus of our time, Ken Blanchard, wrote a book several years ago with Sheldon Bowles titled “Raving Fans.” It was written in the same style as many of Blanchard’s books over the years: almost painfully simple, yet so applicable.


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Kenny Chapman

Mediocrity: The business growth killer

Why do certain companies seem to grow and prosper while others constantly struggle?
Kenny Chapman
Kenny Chapman
January 23, 2014

At some point, we’ve all noticed that certain companies seem to grow and prosper despite outside challenges they’re faced with, while others constantly struggle. This is true in our own industry as well as just about any industry that comes to mind, regardless of market.


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Kenny Chapman

Urgency for your business in the New Year

Keep positive momentum in your business by avoiding the emergency crisis pitfall.
Kenny Chapman
Kenny Chapman
December 19, 2013

When we reach this time of year, it seems that everyone is talking about resolutions and how the next 12 months can be the greatest year yet. Conversations tend to focus on budgets and goals; we revisit mission statements and the values that our companies represent.


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Jim Hamilton

Play to win

It's your choice to succeed or fail in business.
Jim Hamilton
Jim Hamilton
April 19, 2013
It’s April and your first quarter is behind you. Are you ready for your second quarter? Are you playing to win?
Read More

Plan a break

Kenny Chapman
Kenny Chapman
December 1, 2012
Spending time away from work can give you a new perspective.
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It's not about the product

Kenny Chapman
Kenny Chapman
November 1, 2012
Your team needs to believe in your company and the services it provides to close the sale.
Read More

Improve customer interactions

Kenny Chapman
Kenny Chapman
September 1, 2012
Buying decisions are made more on the likability of the tech, not his skills.
Read More

Simple, effective presentations

Kenny Chapman
Kenny Chapman
August 1, 2012
Change your perspective to close more sales.
Read More

Winning vs. whining

Kenny Chapman
Kenny Chapman
June 1, 2012
Challenge yourself and your team to rise above current market uncertainties.
Read More
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    • PMC COLUMNS
      • Dave Yates: Contractor’s Corner
      • John Siegenthaler: Hydronics Workshop
      • Kenny Chapman: The Blue Collar Coach
      • Matt Michel: Service Plumbing Pros
      • Scott Secor: Heating Perceptions
  • ENGINEERS
    • CONTINUING EDUCATION
    • DECARBONIZATION | ELECTRIFICATION
    • FIRE PROTECTION
    • GEOTHERMAL | SOLAR THERMAL
    • PIPING | PLUMBING | PVF
    • PME COLUMNS
      • Christoph Lohr: Strategic Plumbing Insights
      • David Dexter: Plumbing Talking Points
      • James Dipping: Engineer Viewpoints
      • John Seigenthaler: Renewable Heating Design
      • Lowell Manalo: Plumbing Essentials
      • Misty Guard: Guard on Compliance
  • RADIANT & HYDRONICS
    • RADIANT COMFORT REPORT
    • THE GLITCH & THE FIX
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